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No Sound/Sound Card Problem. Please Help!

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Thanks in advance for any help..

My sound suddenly stopped working. It was working fine before. Now I have no sound except for the low battery beep.

Not only that, programs that require sound will not function: e.g., iTunes will launch but will not play songs. Windows Media Player will not function and gives the following error code:

You've encountered error message C00D11B1 while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot play the file
Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:

Your sound device, such as a sound card or sound controller, requires an updated driver. To determine if an updated driver is available, see Windows Update at the Microsoft Web site, or see the sound device manufacturer's Web site.

Your sound device is not functioning properly. Try using Device Manager to check the status of your sound device.


When I go to device manager, I find sound, it says "Realtek High Definition Audio"

under Properties, it says "This device is working properly."

I tried updating the driver, but it says that it's already updated.


This is a summary of my system information:

Operating System Microsoft Windows Vista Home Edition
OS Service Pack -
DirectX (DirectX 9.0c)
Computer Name OWNER-PC
User Name Owner

CPU Type Mobile , 1600 MHz (4 x 400)
Motherboard Name Unknown
Motherboard Chipset Intel Calistoga i945GM/PM
System Memory 1525 MB (DDR2 SDRAM)
BIOS Type Phoenix (05/21/07)

Video Adapter Mobile Intel® 945GM Express Chipset Family (224 MB)
Video Adapter Mobile Intel® 945GM Express Chipset Family (224 MB)
Monitor Generic PnP Monitor [NoDB]

Audio Adapter Intel 82801GBM ICH7-M - High Definition Audio Controller

IDE Controller Intel® 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
IDE Controller Texas Instruments PCIxx12 Integrated FlashMedia Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
Disk Drive TOSHIBA MK8037GSX ATA Device (74 GB, IDE)
Optical Drive MATSHITA DVD-RAM UJ-850S ATA Device
SMART Hard Disks Status OK

C: (NTFS) 74817 MB (45370 MB free)

Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad

Network Adapter Atheros AR5006EG Wireless Network Adapter (
Network Adapter Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Modem TOSHIBA Software Modem

Printer Acrobat Distiller
Printer eFax 4.3
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
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When you use the Windows "update driver" button it only checks the driver library on the Microsoft website, not the manufacturer's website. it may be that the manufacturer of your laptop has a newer driver on it's website which Microsoft doesn't have yet. I'm guessing your laptop is made by Toshiba, in which case you need to check the support pages/driver downloads on their website. All you need to know is the model number of your laptop -- all the relevant drivers for it will be listed together.
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thank you for the reply pip22

there were no updates. however, I downloaded the driver and tried to install it thinking that my driver is whacked. but there driver would not install and gave me an error message.

any chance that my sound card is simply broken? what if I buy one of those USB external sound cards?

any thoughts?
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So I bought a Creative external USB sound card and I have sound through that device. Also, the USB sound card allows WMP and iTunes to function BUT only when the device is attached. This is progress but still a humbug to carry the unit around and to attach it everytime I want to run these programs (the system needs to be booted up with it attached for it to function.)

If anyone out there has thoughts about what's going on with the soundcard in my notebook, I'd greatly appreciate it.

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