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Dell Inspiron 500m


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#1
imbarbra6

imbarbra6

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I have a Dell Inspiron and running windows XP. When trying to boot up I get a blue screen with several stop messages listed. I searched this website and found possible fixes but they all for the most part seem to require that I at least am able to load windows in which case I can not even do. The boot menu appears and in a few seconds it goes to the blue screen with the stop messages. I have tried loading in safe mode and the same things happen.
The messages are as follows;
Stop: 0x00000024, 0x001902FE, 0xF897180c, 0xF8971508, 0xF83731FC,
NTFS.sys - address F83731FC base at F8366000, datestamp 41107eea.

Any help anyone could offer would be greatly appreciated because I have tons of pictures on my hard drive that I hoping to somehow save.

Thanks
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#2
pip22

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http://support.microsoft.com/kb/228888
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#3
anzenketh

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imbarbra6,

If that did not solve your issue.

We want to run the offline crash diagnostics to get a quick snapshot at what could possibly be the problem with you getting Blue screen error messages.

First we want to download the offline crash diagnostic. You can obtain that here
Now we want to Run the Offline Crash Diagnostic tool
After you save the WindowsXP-KB923800-ENU.exe file, follow these steps:

1. Double-click the WindowsXP-KB923800-ENU.exe file to install the Offline Crash Diagnostic tool.
The installer adds the Offline Crash Diagnostic tool files to the %Windir%\Pchealth\Helpctr\Binaries folder.
2. Click Start, click Run, type ocadiagnostic.exe ,and then click OK to run the Offline Crash Diagnostic tool.
3. Agree to let the tool send information to Microsoft. Then, click Next.
The tool performs the following tasks:

• The tool determines the number of dump files on the computer.
• The tool finds any dump files that are located in the %Windir%\Minidump folder. You can choose to send all the dump files, or you can choose to send individual dump files.
Note The last 10 dump files to be created are collected. Dump files are not collected if they are more than one year old.
• The tool automatically sends the dump files to the Office Crash Diagnostic Microsoft database Web site for analysis.
• The tool downloads the response URLs.
• The tool displays the response IDs. The tool also provides hyperlinks to the Office Crash Diagnostic Web site.

Go ahead and report back the Response IDS with your next post.
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#4
imbarbra6

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Hi ,

I appreciate all that you've tried doing for me however, the computer I'm having a problem with is not the one I'm using at the moment. The computer that is down is a Dell Inspirion notebook and I can not even get windows to load so getting online is impossible. When the Dell notebook is booting but before Windows is loaded it goes directly to the blue screen with the stop message errors and I can not go any further.
Any suggestions?

Thanks
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#5
anzenketh

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imbardra6,

Can you get into safe mode with networking. To access the menu to try turn on the computer and repeatedly tap F8.
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