It doesnt mention what the files are, just says some are missing.
He is running XP at the moment, but i have suspicionc it isnt a gernuine copy of XP. Would that prevent it from installing? I've disabled the firewalls and security but still have no joy.
Hi Ash, sorry about my delay, I was out of town most of the weekend...anyway, I did find some promising info about what might be the cause of your error. It seems that it might be caused by something with quicktime. If it has quicktime 7.3 install I believe it is, it will cause the error to occur with itunes. The fix that should correct it, recommend using an older version of itunes, 7.4 I believe it is, after uninstalling both itunes and quicktime if installed. I do not know if you can download 7.4 from apple anymore, but searching google came up with: http://filehippo.com...ad_itunes/?3150
for a 7.4 itunes download. itunes 7.4 should also install quicktime as well.
The non genuine XP should not prevent the itunes install from working, if it were micsoft software, I would say that could be the case, however, I am doubtful since it is not from Microsoft.
Let me know if that helps the problem or not.