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Email problem


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#1
flowergirl

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Good morning GEEKS.

You have helped me many times before...here is the latest dilemma.

My friend's server is Comcast, I am pretty sure they have Windows XP.

Here is the problem: Many emails sent to them are NOT going through.
The sender does NOT get an instant reply saying the email was undeliverable.
NOTHING...it appears the email was sent.
However, the person it is sent to is NOT receiving them.

I have one account (Hotmail) that the emails are going through to their account.
The strange thing is, some emails go through from one person on the same provider
and they do not go through from a different email account from the same
Internet provider. :)

They (my friends) have had two in-depth technical sessions with Comcast and there is
nothing in the Comcast setup which is preventing emails from getting through.
(According to Comcast!)

They recently moved but are using the same computer as before;
none of the settings have been changed.

Any suggestions?
This is a mystery to me.

Janie :)

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#2
The Skeptic

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Try this with outlook express (assuming that this is the mail program. With Office Outlook the principle should be the same):

Click: tools > accounts. Mark the account with the problem and click properties. Click Advanced. In "Delivery" check "Leave Copy of Messages on Server". Also check "Remove from Server" .... .write 5 days in the box. Click OK.

Edited by The Skeptic, 11 November 2007 - 03:13 PM.

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#3
flowergirl

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Thanks for your reply SKEPTIC.

I am sorry I didn't get back sooner...I sent your reply by email to Tom & Janet and
this was his reply tonight:

" This is THE VERY THING that Comcast technical service had for me and I did
what they said. I'm telling you, this is flat out weird."


So, kind GEEKS, do you have any more ideas or suggestions?

Some emails go through but more do not go through. (For instance, our
pastor's emails do not go through but when I reply all on this same email
(that has my email address on it also) it goes through.)

I had Tom check and there are no email addresses in the BLOCK EMAIL feature.

Also, it just seems strange to me, that when the person sending emails does not
get a notice of the email being undeliverable
....we get nothing that shows it didn't
go through. (Like we do if the address is incorrect or the INBOX is full.) :)

Any ideas welcome!

And THANKS.

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#4
The Skeptic

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1: Do your friends have any anti-spam program running? If yes, disable or remove it.

2: Do your friends have anti-spam service from their internet provider? If yes try to disable the service.

3: What e-mail program are they using. I suggest that they download Thunderbird from Mozila and use it for a while to see if the email program is the source of the problem.

4: In internet explorer go to tools > internet options, and set security, privacy and advanced to default level.
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#5
Ryokotsei

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also, did the person you want to send an email to check in their spam folder? when something like that happened to me, that was where i found those lost emails.
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#6
flowergirl

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Thanks both of you for your suggestions;
I am forwarding this link to Tom and Janet so they can
read it themselves.

Skeptic, wouldn't that make the computer susceptible to virus's
if the anti-spam features were disabled?
What do you suggest downloading in their place?

Ryokotsei, I believe they have checked their Spam as Tom is quite computer
knowledgeable...is it always OBVIOUS where the folder is located?
(I am assuming it is right there on the Email page and says how many emails are
in the Spam folder; anyway, that is how all of mine are located.)

Or are you saying the emails might be going to a folder that is not even listed
as a choice to click on? (Hidden somewhere?)

Edited by flowergirl, 17 November 2007 - 11:30 AM.

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#7
The Skeptic

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Hi flowergirl.

All my suggestions are aimed to pinpoint the problem. When we find it we'll know what to do. Regarding spam, If you don't open unrecognized mail nothing will happen. You simply remove the spam manually.
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#8
Ryokotsei

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Ryokotsei, I believe they have checked their Spam as Tom is quite computer
knowledgeabl...is it always OBVIOUS where the folder is located?
(I am assuming it is right there on the Email page and says how many emails are
in the Spam folder; anyway, that is how all of mine are located.)

Or are you saying the emails might be going to a folder that is not even listed
as a choice to click on? (Hidden somewhere?)

well, i recon that it usually is obvious, however that might be different on other sites or email programs..
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#9
flowergirl

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Thank you to all of you for replying with suggestions.

I have copied and pasted the entire thread and sent to my friends.
(I was hoping they would check here at GEEKS themselves but I don't think they have.)

I will let you know when I hear back from them; if they tried the suggestions
and if they worked.

I have a new problem on my computer now.
I will start a new topic.

Thanks again
Janie :)

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#10
flowergirl

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Tom and Janet tried all the suggestions.
The changing of settings helped some.
(Read last sentence from Tom.)

Many of the emails are still going into a suspect bin.
They do not make it through to their computer at home, they
are lying there in the "Screened Mail" just waiting on somebody to read them.


"Before, until I let up on the settings, it just went into a black hole.
Now at least, I'm getting some of them via web mail."

Any more ideas and suggestions?
Thanks, janie :)

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#11
The Skeptic

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Hi flowergirl.

1: What operating system are they using and what version (e.g win 98, win xp, win xp-sp2 etc.)
2: What mail program are they using.
3: How long do they have this problem. has it always been like that or it started following some installation of program, update or hardware.
4: Is the problem only with incoming mail or also with sent items.
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#12
flowergirl

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Thank you Skeptic for your suggestions and questions.

I emailed your post to Tom; below is his reply (in red):


"1: What operating system are they using and what version (e.g win 98, win xp, win xp-sp2 etc.) Microsoft XP

2: What mail program are they using. We are using Microsoft Outlook Express

3: How long do they have this problem.We could get everyone's emails when we first moved to Tennessee ... and then about 6 weeks ago, we noticed that we weren't receiving mail. People such as our Pastor and friends, my wife's sister, and other folks who had been able to previously email us cannot get them through to us now. We can send them emails and they receive them. But we cannot receive from them. has it always been like that or it started following some installation of program, update or hardware. We are not aware of any install ... unless our Norton did something screwy on its own, or unless Comcast did something unbeknownst to us.

4: Is the problem only with incoming mail or also with sent items. As mentioned above, it is ONLY with incoming mail. Yet, we receive a lot of other email unsolicited (like Vitamin supplements and that kind of stuff)"

Thanks for any suggestions to repair this problem.
Janie :)


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#13
The Skeptic

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This is what I would try:

1: Send youreslves some emails. Do this about 5 times and see if you receive all of them.

2: Try another email piogram. If you have Microsoft Office then you should have Office Outlook. Set your account in office, make it your default email program and see if things improve. You may also try Thundirbird by Mozila.

3: Regarding Norton: Is it only the antivirus that you have or the complete suit (including antispyware, firewall, antispam etc.). In this forum Norton is regarded very low because of the many problems it creates and the huge amount of resources it takes. I suggest that you remove Norton entirely from your system for a period of time and use other antimalware programs. My choice would be AVAST (free) as an antivirus and AVG Antispyware. The latter gives you full real time protection for 30 days after which you either pay for program or be left only with manual updates and scans (good enough for me. I use it for years like this, even when it was owned by Ewido). If the removal of Norton doesn't help then you can always install it back (but then remove Avast and AVG).

Please Note: removal of Norton must be made with Norton Removal Tool. You vcan dowload the tool from here.
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