What's worse is that whatever it is that this virus is doing, I can't access the Symantec website, and when i click on enable in NAV it gives me this:
Windows cannot find 'C:\ProgramFiles\Norton SystemWorks\Norton Antivirus\navapsvc.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
I run Adaware almost every day, and keep Norton updated. This is very frustrating for me and I don't know what to do. Please help!
Here is my hijack log:
Logfile of HijackThis v1.99.1
Scan saved at 1:17:47 AM, on 4/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft
Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\Security
Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\NORTON~2\NORTON~1\navapw32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Kodak\KODAK Software
Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\3M\PSNLite\PsnLite.exe
C:\PROGRA~1\3M\PSNLite\PSNGive.exe
C:\Program Files\AIM95\aim.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
C:\Program Files\Norton SystemWorks\Speed Disk\SDNTC.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Lindsay
Lucas\Desktop\Anti-baddies\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet
Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://google.com/
R0 - HKCU\Software\Microsoft\Internet
Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B - (no
file)
O2 - BHO: AcroIEHlprObj Class -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {13F6B4B2-B251-4FC4-8208-D6F8559C4C - (no
file)
O2 - BHO: (no name) - {13F6B4B2-B251-4FC4-8208-D6F8559C4C6 - (no
file)
O2 - BHO: (no name) - {13F6B4B2-B251-4FC4-8208-D6F8559C4C6E} - (no
file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {60E78CAC-E9A7-4302-B9EE-8582EDE2 - (no file)
O2 - BHO: (no name) - {60E78CAC-E9A7-4302-B9EE-8582EDE22 - (no file)
O2 - BHO: (no name) - {60E78CAC-E9A7-4302-B9EE-8582EDE22F - (no
file)
O2 - BHO: (no name) - {60E78CAC-E9A7-4302-B9EE-8582EDE22FB - (no
file)
O2 - BHO: (no name) - {85A702BA-EA8F-4B83-AA07-07A518 - (no file)
O2 - BHO: (no name) - {85A702BA-EA8F-4B83-AA07-07A5186 - (no file)
O2 - BHO: (no name) - {85A702BA-EA8F-4B83-AA07-07A5186A - (no file)
O2 - BHO: (no name) - {85A702BA-EA8F-4B83-AA07-07A5186AC - (no
file)
O2 - BHO: (no name) - {85A702BA-EA8F-4B83-AA07-07A5186ACD - (no
file)
O2 - BHO: (no name) - {85A702BA-EA8F-4B83-AA07-07A5186ACD7 - (no
file)
O2 - BHO: Google Toolbar Helper -
{AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program
files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084 - (no
file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0848 - (no
file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08487 - (no
file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -
C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} -
(no file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e0 - (no file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e02 - (no file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e029 - (no file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e0291 - (no file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e02913 - (no file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e02913a - (no file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e02913a9 - (no
file)
O2 - BHO: (no name) - {c900b400-cdfe-11d3-976a-00e02913a9e - (no
file)
O3 - Toolbar: Norton AntiVirus -
{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton
SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy
CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Monitor]
C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Manager]
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
O4 - HKLM\..\Run: [PrinTray]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [winshost.exe]
C:\WINDOWS\system32\winshost.exe
O4 - HKLM\..\Run: [NAV Agent]
C:\PROGRA~1\NORTON~2\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program
Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Iotn] C:\Documents and Settings\Lindsay
Lucas\Application Data\urod.exe
O4 - HKCU\..\Run: [Pasa] C:\Documents and Settings\Lindsay
Lucas\Application Data\hcto.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [winshost.exe]
C:\WINDOWS\system32\winshost.exe
O4 - Startup: Webshots.lnk = C:\Program
Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program
Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program
Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program
Files\Kodak\KODAK Software Updater\7288971\Program\Kodak
Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program
Files\3M\PSNLite\PsnLite.exe
O8 - Extra context menu item: &Google Search - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page -
res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: (no name) -
{120E090D-9136-4b78-8258-F0B44B4BD2AC} -
C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed -
{120E090D-9136-4b78-8258-F0B44B4BD2AC} -
C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
C:\Program Files\AIM95\aim.exe
O9 - Extra button: (no name) -
{CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O12 - Plugin for .csm: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .csml: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .cub: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .cube: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .dx: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .emb: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .embl: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .gau: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .jdx: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .mol: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .mop: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .pdb: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .rxn: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .scr: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .skc: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .spt: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .tgf: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O12 - Plugin for .xyz: C:\Program Files\Internet
Explorer\Plugins\npchime.dll
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast
VMR Client Proxy) -
http://www.streamaud...d/ccpm_0237.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://software-dl.r...tzip/RdxIE601.c
ab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec
RuFSI Utility Class) -
http://security.syma...t/common/bin/ca
bsa.cab
O16 - DPF: {B817734E-046C-11D3-B674-00104BA25195}
(PSNQuerySystem Class) -
http://pmb001.3m.com...es/psnudate.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime
Environment 1.4.1) -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
(PopCapLoader Object) -
http://www.popcap.co...aploader_v6.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978}
(IWinAmpActiveX Class) -
http://cdn.digitalci...illama/ampx.cab
O23 - Service: Kodak Camera Connection Software (KodakCCS) -
Eastman Kodak Company -
C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) -
Unknown owner - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\navapsvc.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) -
Symantec Corporation - C:\Program Files\Norton
SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA
Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec
Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) -
Unknown owner - C:\Program Files\Common Files\Symantec
Shared\SNDSrvc.exe (file missing)
O23 - Service: Speed Disk service - Symantec Corporation -
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\Security
Center\SymWSC.exe
Please help, I am so frustrated by this!
Thanks!
Lindsay