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HELP PLEASE


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#1
mark01

mark01

    New Member

  • Member
  • Pip
  • 1 posts
cud sum 1 please help me ,my broad band as been goin slow when i phoned them up 2 tell them they told me to go into my start then run and put in cmd and hit ok , when i do that it will not let me trype in there so they said they can do nothing 2 help me , but 30 secons l8r i get a box jump up and its says ......C:\WINDOWS\system32\cmd.com The NTVDM CPU has encountered an illegal instruction CS:e8eb IP:71ce OP:of 00 01 00 96
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#2
Ax238

Ax238

    Tech Staff

  • Technician
  • 1,323 posts
Hello mark01 and welcome to G2G!

It sounds to me like your system may have been infected with some form of malware. Do not worry though, we have great malware experts that can take a look for you. Please Read this before posting a Hijackthis log, then post your HJT log in the Malware Removal forum. If, after your log has been declared clean, you still need assistance, we can continue in this thread.

Regards,

Ax
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