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Can't remove hotoffers info[RESOLVED]


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#1
mpubbens

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Hi,
I can't remove the blasted hotoffer info virus :tazz: . Could someone please help?
Here's the Hijack log:

Logfile of HijackThis v1.99.1
Scan saved at 20:28:24, on 18-4-2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\Program Files\Network Associates\VirusScan\Webscanx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\PROGRAM FILES\Spyware Doctor\swdoctor.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Documents and Settings\Maarten\Bureaublad\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotoffers.info/ad0278/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\Spyware Doctor\swdoctor.exe" /Q
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{F52A694D-CC0F-428C-9FFC-301940269CAF}: NameServer = 130.244.127.161 130.244.127.169
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
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#2
retlef001

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Edited by Geek U Moderator

Edited by ScHwErV, 19 April 2005 - 12:34 PM.

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#3
Avohir

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Welcome to G2G :tazz:

Download and run Silent Runners.vbs from HERE.

It generates a log, please post the information back in this thread
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#4
mpubbens

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hi,
thanks for helping me out! :tazz:

here's the log:

"Silent Runners.vbs", revision 35, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Spyware Doctor" = ""C:\PROGRAM FILES\Spyware Doctor\swdoctor.exe" /Q" ["PCTools"]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"HP Software Update" = "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe" [null data]
"DeviceDiscovery" = "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe" ["Hewlett-Packard"]
"NeroCheck" = "C:\WINDOWS\System32\NeroCheck.exe" ["Ahead Software Gmbh"]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx\ {++}
"Register Homesite+.exe" = ""C:\Program Files\Macromedia\HomeSite+\Homesite+.exe" /REGSERVER" ["Macromedia, Inc."]

HKLM\Software\Microsoft\Active Setup\Installed Components\
{306D6C21-C1B6-4629-986C-E59E1875B8AF}\(Default) = (no title provided)
\StubPath = ""C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB}\(Default) = "PCTools Site Guard" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll" ["PC Tools"]
{AE7CD045-E861-484f-8273-0445EE161910}\(Default) = "AcroIEToolbarHelper Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]
{B56A7D7D-6927-48C8-A975-17DF180C71AC}\(Default) = "PCTools Browser Monitor" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll" ["GuideWorks Pty. Ltd."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Configuratiescherm-uitbreiding Beeldscherm-panning"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal-pictogramuitbreiding"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\Office\OLKFSTUB.DLL" [MS]
"{EBDF1F20-C829-11D1-8233-0020AF3E97A9}" = "IPS Context Menu Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\IPS\IPSCMH.DLL" [null data]
"{0AC6C6C5-F7A8-11D2-BEF4-00C04F990001}" = "Allaire FTP & RDS"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\CfShellFtpRds.dll" ["Macromedia, Inc."]
"{D25B2CAB-8A9A-4517-A9B2-CB5F68A5A802}" = "Adobe.Acrobat.ContextMenu"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat Elements\ContextMenu.dll" ["Adobe Systems Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\
INFECTION WARNING! "{D56A1203-1452-EBA1-7294-EE3377770000}" = "Interlinking Memory Support"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\param32.dll" [null data]


Enabled Wallpaper and Active Desktop:
-------------------------------------

Active Desktop is disabled.

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\wp.bmp"


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{47833539-D0C5-4125-9FA8-0819E2EAAC93}"
-> {CLSID}\(Default) = "Adobe PDF"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}"
-> {CLSID}\(Default) = "&Google"
-> {CLSID}\InProcServer32\(Default) = "c:\program files\google\googletoolbar1.dll" ["Google Inc."]

"{47833539-D0C5-4125-9FA8-0819E2EAAC93}"
-> {CLSID}\(Default) = "Adobe PDF"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{47833539-D0C5-4125-9FA8-0819E2EAAC93}"
-> {CLSID}\(Default) = "Adobe PDF"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{182EC0BE-5110-49C8-A062-BEB1D02A220B}\
-> {CLSID}\(Default) = "Adobe PDF"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

Dormant Explorer Bars in "View, Explorer Bar" menu

HKLM\Software\Classes\CLSID\{6802E635-CB18-F544-790D-700BAC51E508}\
(Default) = "Adobe PDF"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{2D663D1A-8670-49D9-A1A5-4C56B4E14E84}\
"ButtonText" = "Spyware Doctor"
"CLSIDExtension" = "{A1EDC4A1-940F-48E0-8DFD-E38F1D501021}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll" ["GuideWorks Pty. Ltd."]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

AVSync Manager, AvSynMgr, ""C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe"" ["Network Associates, Inc."]
McShield, McShield, ""C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe"" ["Network Associates, Inc."]


----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------
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#5
Avohir

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now to clean the infection:

Download Killbox
Click killbox.exe.
Select the option "Delete on reboot".
In the field "Full Path of File to Delete" copy and paste next:

C:\WINDOWS\System32\param32.dll

Choose the option: "unregister dll before deleting"
Then press the button that looks like a red circle with a white X in it.
Killbox will tell you that all listed files will be deleted on next reboot.. Click YES
When it asks if you would like to Reboot now, click YES
If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.

Open notepad and copy and paste next in it:

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D56A1203-1452-EBA1-7294-EE3377770000}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{D56A1203-1452-EBA1-7294-EE3377770000}"=-


Save this as fix.reg,
Choose to save as *all files and place it on your desktop.
Doubleclick on fix.reg and answer Yes when prompted to add the contents to the registry.

once you've done that, reboot and post a fresh HijackThis log

Edited by Avohir, 19 April 2005 - 05:06 PM.

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#6
mpubbens

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:tazz: HOORAH!! it's looking good! no more pop-ups! and my homepage is back. The only thing still not working is my desktop background; I can't change it.

Here's the fresh HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 4:27:22, on 20-4-2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\Program Files\Network Associates\VirusScan\Webscanx.exe
C:\Documents and Settings\Maarten\Bureaublad\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
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#7
Avohir

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what happens when you try to change it?

can you right click, but the desktop tab isn't there? can you not right click? Is it all just greyed out?
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#8
mpubbens

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I'm sorry, I should have been more specific.

I can right click and choose properties.
But there should be five tabs (Themes, Desktop etc), and I only got two of them; Sreen Saver and Settings. The desktop tab isn't available, therefore I can't change my wallpaper and still have the blue error wallpaper.
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#9
Avohir

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Okay, lets try this:

open up notepad (start > run > notepad) and paste the following text into the window

REGEDIT4

[-HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Policies\System]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]

change the "save as type" to "all files" and save it as fix.reg

double click on the file, and when it asks you if you want to merge the information with the registry, click "yes".

tell me if that fixes it.

Edited by Avohir, 20 April 2005 - 04:43 PM.

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#10
mpubbens

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;) Great! That did the trick. ;)
Thanks ever so much! Good to know there are people out there who actually want pc's to work properly. Thanks again! :tazz:
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#11
Avohir

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Glad we could help :tazz:

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
To protect yourself further:
  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

And also see TonyKlein's good advice
So how did I get infected in the first place?
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#12
Avohir

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If your the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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