After I installed the Toshiba Windows Vista upgrade, I started getting BSOD's on a regular basis.
The BSOD problem finally got so bad, I put in the Toshiba restore disk and went back to Windows XP.
Ever since then, the MATSHITA DVD-RAM UJ-841S DVD/CD-R drive will not read any disk but the Toshiba restore disk.
For instance when I tried to re-install Norton Ghost 12.0 , I got an error message that reads:
The request could not be performed because of an I/O device error
I subsequently used the Toshiba restore disk three more times to see if it would clear up the problem, and it didn't.
The Toshiba technical support technician told me to go to this Microsoft web site: http://tinyurl.com/ya6utk and follow the instructions to remove the Upper & Lower filters from the Registry.
That didn't help with the problem, so I did a Google search and found this link:
Toshiba Support - Optical drive stops working after upgrade from Windows XP to Windows Vista (WinDVD Creator)
Optical drive fix for Windows Vista
When I downloaded the above Toshiba support file, my optical drive started reading program disks again for just a few hours, before it reverted back to showing the The request could not be performed because of an I/O device error message.
I tried re-installing the Optical drive fix for Windows Vista and it didn't fix the problem like it did before.
Can anyone please help me with this problem?