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DVD/CD-R drive won't read program disks

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My nine month old Toshiba Satellite Laptop A105-S4384 came with Windows XP Media Center Version 2002 Service Pack 2.

After I installed the Toshiba Windows Vista upgrade, I started getting BSOD's on a regular basis.

The BSOD problem finally got so bad, I put in the Toshiba restore disk and went back to Windows XP.

Ever since then, the MATSHITA DVD-RAM UJ-841S DVD/CD-R drive will not read any disk but the Toshiba restore disk.

For instance when I tried to re-install Norton Ghost 12.0 , I got an error message that reads:

The request could not be performed because of an I/O device error

I subsequently used the Toshiba restore disk three more times to see if it would clear up the problem, and it didn't.

The Toshiba technical support technician told me to go to this Microsoft web site: http://tinyurl.com/ya6utk and follow the instructions to remove the Upper & Lower filters from the Registry.

That didn't help with the problem, so I did a Google search and found this link:

Toshiba Support - Optical drive stops working after upgrade from Windows XP to Windows Vista (WinDVD Creator)
Optical drive fix for Windows Vista

When I downloaded the above Toshiba support file, my optical drive started reading program disks again for just a few hours, before it reverted back to showing the The request could not be performed because of an I/O device error message.

I tried re-installing the Optical drive fix for Windows Vista and it didn't fix the problem like it did before.

Can anyone please help me with this problem?

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Hello spiker77 and welcome to geeks to go!

I found the following troubleshooting tips you could try:

Try the Autoplay Repair Wizard:

If that doesn't work, Go to the Device Manager and right click the drive and choose Uninstall ... then reboot. XP will reinstall the drive and drivers.

If that hasn't fixed it there are some general ideas here:

Last but not least: as the computer is less than a year old I assume that it is under warranty.

If so you should have access to free support or repair from your manufacturer.


Let me know if it helps,


Edited by Ax238, 27 November 2007 - 12:13 PM.

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