Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

word 2000 not responding, two instances found in task manager

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 1 posts
Help! Running XP and Office 2000. When trying to start word 2000, the hourglass keeps running and I have to use CTRL-ALT-DEL to bring up the task manager. Two instances of word are there and say not responding. I couldn't find any normal.dot file on the computer. If I start winword.exe /a, then word starts. I have uninstalled, reinstalled, repaired several times and still have this problem. Any ideas? This is a new Dell computer with XP.
  • 0




    Tech Staff

  • Technician
  • 1,323 posts
Hello Phoebee and welcome to geeks to go!

It sounds like there is an add-in/template problem in Word. First try fixing the Normal document template:
Fixing your Normal.dot file

As for add-ins, you should be able to go to Tools | Templates and Add-Ins... and manage the add-ins from there.

Please let us know if you have any problems.


  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP