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e-mailing worm on my parents computer


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Balthazar

Balthazar

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My parents asked me to help them with their computer, because it has been "acting strange" lately. Right now it goes crazy as soon you connect to the internet. Norton antivirus detects and scans outgoing e-mail. These small e-mail scanning windows quickly covers the screen, making any online activity very difficult. It could only stop this by "pulling the plug" from the internet connection. So here I am, writing form my computer asking for help. I guess it might be some kind of mass mailing worm. Can you help me? Do you need anymore info? They are running windows XP, swedish version. Most of the HijackThis Log is in english of course, except maybe "Delade filer" which means shared files.

-Johan

Here is the HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 21:02:28, on 2007-11-20
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program\Delade filer\Symantec Shared\ccSetMgr.exe
C:\Program\Delade filer\Symantec Shared\ccEvtMgr.exe
C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program\Delade filer\Symantec Shared\SNDSrvc.exe
C:\Program\Delade filer\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program\Delade filer\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program\Norton AntiVirus\navapsvc.exe
C:\Program\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Delade filer\Symantec Shared\ccApp.exe
C:\Program\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program\CASIO\Photo Loader\Plauto.exe
C:\Program\Delade filer\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program\Delade filer\Symantec Shared\NMain.exe
C:\Program\RegistryFix\RegistryFix.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program\Symantec\LiveUpdate\AUpdate.exe
C:\Program\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Tilfälligt\Skrivbord\HijackThis.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,,C:\WINDOWS\SERVICES.EXE
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program\google\googletoolbar3.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program\Delade filer\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program\CASIO\Photo Loader\Plauto.exe
O8 - Extra context menu item: E&xportera till Microsoft Excel - res://C:\Program\MICROS~2\Office10\EXCEL.EXE/3000
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSetMgr.exe
O23 - Service: F-Secure Authentication Agent (FSAA) - F-Secure Corporation. All Rights Reserved. - C:\Program\F-Secure\Common\FSAA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\CCPD-LC\symlcsvc.exe
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