[JenWren]

Hello - I am sorry but I am yet another Smitfraud victim. I have (much to my surprise and delight ) been able to follow your excellent instructions on what to do before you post and have taken every step. I have also looked at your advice to others on this but I daredn't follow any of that just in case it doesn't apply to my problem. I am running Norton Anti-Virus, Ad-Aware and Spybot but I still have that nasty little message on my desktop and I can't connect properly to the Internet. Please can you help me? (I am using Windows 2000 professional) thank you!

Logfile of HijackThis v1.99.1
Scan saved at 22:02:23, on 18/04/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Tiny Personal Firewall\persfw.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Mixer.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\WINNT\system32\carpserv.exe
C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\wp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
C:\Program Files\BT Yahoo! Help\bin\mpbtn.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\FYJ1X13N\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.btopenworld.com/default
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband
R3 - URLSearchHook: ScriptInocUI Class - - (no file)
F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.btopenwor...d.com/default/"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINNT\System32\SWin32.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Microsoft IntelliType Pro] "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Adstartup] C:\WINNT\system32\automove.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\RunOnce: [DELDIR0.EXE] "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\DELDIR0.EXE" "C:\Program Files\McAfee\McAfee Shared Components\Central"
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [SPOOLSV32] C:\WINNT\System32\SPOOLSV32.EXE
O4 - HKCU\..\Run: [WindowsFY] C:\wp.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: BT Yahoo! Help.lnk = C:\Program Files\BT Yahoo! Help\bin\matcli.exe
O4 - Global Startup: CAMEDIA Master.lnk = C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O9 - Extra button: BT - {8DD314AD-0BE9-4C21-9A29-06760D907CA4} - http://www.bt.com (file missing) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)
O9 - Extra button: Homepage - {C6CDF970-6B62-4278-A61D-0DAD6285EBFF} - http://bt.yahoo.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - file://c:\program files\internet explorer\plugins\awswaxf.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btop...bcontrol012.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{707CB8A9-A1E7-4038-B5D7-02C6C853FFF5}: NameServer = 194.74.65.68 194.72.0.114
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINNT\System32\vbsys2.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Tiny Personal Firewall (PersFw) - Tiny Software - C:\Program Files\Tiny Personal Firewall\persfw.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: SBHookSvc - Motive Communications, Inc. - C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


JenWren

[Advertisements]

Hi there - no I'm not nagging as I know you are all really busy. Just wanted to know if I should follow advice that USETOBE gave to RWC. I am game to give it a go but didn't know if the advice varied as to which Windows package you are using??

Jen

[JenWren]

Hi there - no I'm not nagging as I know you are all really busy. Just wanted to know if I should follow advice that USETOBE gave to RWC. I am game to give it a go but didn't know if the advice varied as to which Windows package you are using??

Jen

[JenWren]

I am so sorry but I haven't heard anything and (despite what you say!!) some people seem to be bumping ahead of me. I have tried the advice that bananafanafo gave to Amokdj re this virus on Windows 2000 and it seems to have got rid of the horrid box and given me back my desktop HOWEVER I still cannot make the links in my e-mails or external JAVA script links work - the computer just hangs and says it is not responding. Please can you help me - I am trying really hard to fix this problem myself and not nag but ..... I have run off another hijack for you.

Please please can you help me????

Logfile of HijackThis v1.99.1
Scan saved at 20:07:02, on 21/04/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Tiny Personal Firewall\persfw.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Mixer.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\WINNT\system32\carpserv.exe
C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
C:\Program Files\BT Yahoo! Help\bin\mpbtn.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\DBRJLLGE\HijackThis[1].exe
C:\WINNT\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.btopenworld.com/default
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband
R3 - URLSearchHook: ScriptInocUI Class - - (no file)
F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.btopenwor...d.com/default/"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINNT\System32\SWin32.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Microsoft IntelliType Pro] "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Adstartup] C:\WINNT\system32\automove.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [SPOOLSV32] C:\WINNT\System32\SPOOLSV32.EXE
O4 - HKCU\..\Run: [WindowsFY] C:\wp.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: BT Yahoo! Help.lnk = C:\Program Files\BT Yahoo! Help\bin\matcli.exe
O4 - Global Startup: CAMEDIA Master.lnk = C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O9 - Extra button: BT - {8DD314AD-0BE9-4C21-9A29-06760D907CA4} - http://www.bt.com (file missing) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)
O9 - Extra button: Homepage - {C6CDF970-6B62-4278-A61D-0DAD6285EBFF} - http://bt.yahoo.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - file://c:\program files\internet explorer\plugins\awswaxf.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btop...bcontrol012.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{707CB8A9-A1E7-4038-B5D7-02C6C853FFF5}: NameServer = 194.74.65.68 194.72.0.114
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINNT\System32\vbsys2.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Tiny Personal Firewall (PersFw) - Tiny Software - C:\Program Files\Tiny Personal Firewall\persfw.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: SBHookSvc - Motive Communications, Inc. - C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[JenWren]

Forgot to say that I am also getting a dial-up connection box appear at start-up which didn't used to appear as we are on broadband. Please can someone help me?? T You! Jen

[Michelle]

Jen - sorry about the wait. I will be back as soon as possible to help you clean your system.

[JenWren]

Thanks bananafanafo! Hate being a nag but OMG this is so frustrating.

Thanks again Jen

[Michelle]

Sorry it took so long to get back to you! Since you have your desktop back you I removed that part, but please do the rest below.

Please read these instructions carefully and print them out! Be sure to follow ALL instructions!

Go to Start > Control Panel > Add or Remove Programs and remove the following programs, if found:

Security IGuard
Virtual Maid
Search Maid

Exit Add/Remove Programs.

*IMPORTANT* CLICK THIS LINK TO LEARN HOW TO VIEW HIDDEN FILES

*Click Here to download Killbox by Option^Explicit.
*Extract the program to your desktop and double-click on its folder, then double-click on Killbox.exe to start the program.
*In the killbox program, select the Delete on Reboot option.
*In the field labeled Full Path of File to Delete enter the file paths listed below ONE AT A TIME (EXACTLY as it appears, please double check to make sure! I would just copy each file path and paste it in the field) MAKE SURE TO ENTER ALL FILE PATHS!:

C:\wp.exe
C:\wp.bmp
C:\WINNT\sites.ini
C:\WINNT\popuper.exe
C:\WINNT\System32\helper.exe
C:\WINNT\System32\intmonp.exe
C:\WINNT\System32\msmsgs.exe
C:\WINNT\System32\ole32vbs.exe
C:\WINNT\system32\msole32.exe

Press the button that looks like a red circle with a white X in it after each one. When it asks if you would like to delete on reboot, press the YES button, when it asks if you want to reboot now, press the NO button. Do this after each one until you have entered the LAST file path I have listed above. After that LAST file path has been entered press the YES button at both prompts so that your computer restarts. If you recieve an error message "PendingRenameOperation...." and your computer doesn't restart, please restart it manually.

While your computer is restarting, tap the F8 key continually until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.

Make sure you can view hidden files.

Using Windows Explorer, delete the following (please do NOT try to find them by "search" because they will not show up that way)

FOLDERS to delete (in bold) if found:

C:\Program Files\Search Maid
C:\Program Files\Virtual Maid
C:\WINNT\System32\Log Files <-Where the trojans were hidden!
C:\Program Files\Security IGuard

Reboot into normal mode.

1.) Download the Hoster from HERE Press "Restore Original Hosts" and press "OK". Exit Program.

2.) Download: http://www.mvps.org/.../DelDomains.inf
To use: right-click and select: Install (no need to restart)
Note: This will remove all entries in the "Trusted Zone" and "Ranges" also.

3.) Download, install, and run CleanUp!

4.) Run this online virus scan: ActiveScan - Save the results from the scan!

Post a new HiJackThis log along with the results from ActiveScan.

[JenWren]

Hi Bananafanafo - thanks for getting back to me.

Well I have followed all the steps.

Didn't find any of the folders to delete but everything ran smoothly until I tried to run the Panda online scan. Problems:

1. I can't click on links at the moment that open new windows or take me to other sites so I usually right click the link and then copy and paste shortcut in the address box.
2. Did this with the Panda link but when I tried to run the online scan from the button on their home page I got the following message at the bottom of the screen java script:pp(1,2,63);
3. The screen then frooze and I got the usual not responding message and I have to close down and start again
4. I went back into Panda again and tried to right click to copy shortcut but got the same message java script:pp(1,2,63); when I pasted that into the address bar. This also appeared as the link's properties when I checked.

So I couldn't run the online scan but I have done another hijack log.

I hope that you can help me resolve this one final problem. Thank you so much for your time.


Logfile of HijackThis v1.99.1
Scan saved at 13:31:32, on 23/04/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Tiny Personal Firewall\persfw.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Mixer.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\WINNT\system32\carpserv.exe
C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
C:\Program Files\BT Yahoo! Help\bin\mpbtn.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\ONE10HEP\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.btopenworld.com/default
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband
R3 - URLSearchHook: ScriptInocUI Class - - (no file)
F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.btopenwor...d.com/default/"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINNT\System32\SWin32.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Microsoft IntelliType Pro] "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Adstartup] C:\WINNT\system32\automove.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [SPOOLSV32] C:\WINNT\System32\SPOOLSV32.EXE
O4 - HKCU\..\Run: [WindowsFY] C:\wp.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: BT Yahoo! Help.lnk = C:\Program Files\BT Yahoo! Help\bin\matcli.exe
O4 - Global Startup: CAMEDIA Master.lnk = C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O9 - Extra button: BT - {8DD314AD-0BE9-4C21-9A29-06760D907CA4} - http://www.bt.com (file missing) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)
O9 - Extra button: Homepage - {C6CDF970-6B62-4278-A61D-0DAD6285EBFF} - http://bt.yahoo.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - file://c:\program files\internet explorer\plugins\awswaxf.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btop...bcontrol012.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{707CB8A9-A1E7-4038-B5D7-02C6C853FFF5}: NameServer = 194.74.65.68 194.72.0.114
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINNT\System32\vbsys2.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Tiny Personal Firewall (PersFw) - Tiny Software - C:\Program Files\Tiny Personal Firewall\persfw.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: SBHookSvc - Motive Communications, Inc. - C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Edited by JenWren, 23 April 2005 - 01:25 PM.

[Michelle]

Be right back! (reviewing it now)

[JenWren]

Brilliant - Thanks!

[Michelle]

Ok, done!

Please print these instructions before continuing!

First, I need you to right click on the desktop and go to New > Folder - click on it and name it whatever you want. Locate HiJackThis.exe in this folder:

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\ONE10HEP\HijackThis[1].exe

Right click on it and go to "cut", then go into the folder you just made on the desktop and click "paste". This is to ensure backups are saved and accessible.

Then, Make sure you are disconnected from the Internet, all other programs and windows are closed and run HijackThis again. Please place a checkmark next to the following items, if they exist, and then click "FIX CHECKED":

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R3 - URLSearchHook: ScriptInocUI Class - - (no file)

F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe

O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINNT\System32\SWin32.dll

O4 - HKLM\..\Run: [Adstartup] C:\WINNT\system32\automove.exe
O4 - HKCU\..\Run: [SPOOLSV32] C:\WINNT\System32\SPOOLSV32.EXE
O4 - HKCU\..\Run: [WindowsFY] C:\wp.exe

O9 - Extra button: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {A23FB68C-2246-4E7A-B10C-3DA7511B9DC5} - (no file) (HKCU)

O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab

O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINNT\System32\vbsys2.dll

Close HiJack This and reboot your computer into Safe Mode again. You can do this by restarting your computer and continually tapping the F8, then highlighting "Safe Mode" on the menu then hitting enter. Delete the following files, if found (in bold):

Using Windows Explorer delete these files (in bold), if found:

c:\ex.cab
c:\eied_s7.cab
C:\WINNT\System32\SPOOLSV32.EXE <-be careful! make sure it's this exact file name!
C:\WINNT\system32\automove.exe
C:\WINNT\System32\SWin32.dll
C:\WINNT\System32\vbsys2.dll

Reboot your computer in normal mode and post a new HiJackThis log.

[JenWren]

Hi there! I have done as you suggested and this is the latest Hijack log - how does it look now??!!

Logfile of HijackThis v1.99.1
Scan saved at 21:31:19, on 23/04/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Tiny Personal Firewall\persfw.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\Mixer.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\WINNT\system32\carpserv.exe
C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
C:\Program Files\BT Yahoo! Help\bin\mpbtn.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Documents and Settings\Administrator\Desktop\Geeks\HijackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.bt.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.btopenworld.com/default
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.btopenwor...d.com/default/"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\b8t73mvc.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Microsoft IntelliType Pro] "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTYAHO~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: BT Yahoo! Help.lnk = C:\Program Files\BT Yahoo! Help\bin\matcli.exe
O4 - Global Startup: CAMEDIA Master.lnk = C:\Program Files\OLYMPUS\CAMEDIA Master 4.1\CM_camera.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O9 - Extra button: BT - {8DD314AD-0BE9-4C21-9A29-06760D907CA4} - http://www.bt.com (file missing) (HKCU)
O9 - Extra button: Homepage - {C6CDF970-6B62-4278-A61D-0DAD6285EBFF} - http://bt.yahoo.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - file://c:\program files\internet explorer\plugins\awswaxf.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btop...bcontrol012.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{707CB8A9-A1E7-4038-B5D7-02C6C853FFF5}: NameServer = 194.74.65.68 194.72.0.114
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Tiny Personal Firewall (PersFw) - Tiny Software - C:\Program Files\Tiny Personal Firewall\persfw.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: SBHookSvc - Motive Communications, Inc. - C:\PROGRA~1\BTYAHO~1\SMARTB~1\SBHookSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[Michelle]

It looks good! Have you tried running ActiveScan now (btw, were you using Netscape or IE?)

[JenWren]

Hi there!

Well the links are working now and everything seems heaps better so thank you so much.

In answer to your questions:

1. I haven't run Panda Active Scan as I did read somewhere not to have two anti-virus active on your PC and I already have Norton - is that right?

2. I think that I am running Internet Explorer (judging by the toolbar) but I do have a Netscape icon (my son loaded that on ages ago). How can I tell which one I am running? Do you think that may cause a conflict?

Thanks again - I will definitely be donating - you have been a star!

Jen

[Michelle]

1. I haven't run Panda Active Scan as I did read somewhere not to have two anti-virus active on your PC and I already have Norton - is that right?

It is correct that it is not advised to have more than one anti-virus program downloaded to your computer. However, ActiveScan is an online virus scan - you don't download a program (just an ActiveX to run it). The reason we have people run the online virus scan is that malware can interfere with the virus scan that's actually downloaded on your computer. ActiveScan finds a bunch of adware remnants that I like to get rid of before officially calling a system clean. So, to answer you question the online virus scans do not interfere with anything.

2. I think that I am running Internet Explorer (judging by the toolbar) but I do have a Netscape icon (my son loaded that on ages ago). How can I tell which one I am running? Do you think that may cause a conflict?

There is no problem with having them both I was just curious as to which one you were using when trying to run ActiveScan. Look at the very top of the window, does it say "Microsoft Internet Explorer"?