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#1
FireDemon

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A couple of months ago my motherboard died so I sent the computer off to get fixed. I finally got it back, everything was as it was... except there is absolutely no sound. I don't get any errors when I try to play things in Windows Media Player. I have no idea what to do, I'd really like the sound back... any help would be greatly appreciated.
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#2
ZEUS_GB

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Hi,

What are the specs of your PC?
If you don't know then please download and run SysSpec. Run the file > click on the system button > click edit > click copy to clipboard and then paste it with your reply.

Is the sound muted or low?
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#3
FireDemon

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Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 6.0.2900.2180
Memory (RAM): 448 MB
CPU: AMD Athlon™ 64 Processor 3500+
CPU Speed: 2197.1 MHz
Sound card: Realtek AC97 Audio
Display Adapters: VIA Chrome9 HC IGP | NetMeeting driver | RDPDD Chained DD
Screen Resolution: 1280 X 960 - 32 bit
:
Network Adapters: Realtek RTL8139 Family PCI Fast Ethernet NIC #2 - Packet Scheduler Miniport
CD / DVD Drives: E: LITE-ON CD-RW SOHR-5238S
:
Manufacturer: American Megatrends Inc.
Product Make: System Product Name
:
AC Power Status: OnLine
BIOS Info: ATAT COMPATIBLE 073106 A M I 7000631
Time Zone: AUS Eastern Standard Time
Battery: No Battery
Motherboard: ASUSTeK Computer INC. M2V-TVM
Modem: Not detected

And the sound is neither muted or low.
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#4
ZEUS_GB

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We have to ask the easy questions first.

Are the speakers connected as well and have they been tested too?
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#5
FireDemon

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Speakers have been tested and I also tried some headphones I had lying around, nothing. And the speakers are connected properly.
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#6
ZEUS_GB

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What fix was it in for?
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#7
FireDemon

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Dead motherboard... though I didn't know that when I took it to get fixed.
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#8
ZEUS_GB

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I assume they reinstalled Windows after changing the motherboard?

Have you tried uninstalling the sound card drivers, restarting and then installing them again?

Are there any yellow exclaimation or red crosses in device manager? (click start > click run > type devmgmt.msc > click ok).
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#9
FireDemon

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Makes sense that they would... I gave the computer to my uncle to get fixed and he deals with the people who fixed it. I never asked any questions, I was just happy to have the computer back... until I realised there was no sound.
I haven't tried uninstalling the sound card drivers because I never got the disc with the drivers on it...
No yellow exclamation or red crosses in device manager though.
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#10
ZEUS_GB

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What's the make and model of the PC?
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#11
FireDemon

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The computer was put together for me a couple of years back, so no make and model...
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#12
ZEUS_GB

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Download Everest free edition> install it > run it > click motherboard > click motherboard and it should display the motherboard ID and name.
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#13
FireDemon

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Some long thing for the ID and the name came up as Unknown, need me to post the ID?
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#14
ZEUS_GB

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Oh well we'll do it a different way then.

The linked driver should work.

http://www.realtek.c...etDown=false#AC

Uninstall your existing drivers and try installing the new one.
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#15
FireDemon

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Ok, so I uninstalled the existing drivers, restarted then installed the new drivers. Still nothing.
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