I have a problem on our other computer. Norton tells me it has a backdoor trojan but Norton cannot get rid of it. My husband called their tec support & they want $100.00 US to help him. He said "Isn't that why I bought Norton? So I would not have these problems" Now it is starting to do some weird stuff too. Suddenly word came open for no reason & then it was having problem opening completly. I tried downloading different things from the net but they didn't help or said that only the scan was free, if I wanted to remove the problems I would have to pay. But none of them told me that they had found the backdoor trojan anyway.
Can you help me please? You did such a good job on my last problem.