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need help!

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hello guys, i have a pc connected to the server and has administrative account.. my problem is whenever the user( not administrator)it logs in on a temporary user. which means it is corrupted. i tried to create a new profile and copy all the files from the old to the new one but still the problem exist.. i tried booting in safe mode in order to run antivirus but i won't work.... any ideas on how to fix this problem??what causes the temporary profile being corrupt?? are there any solutions on how to resolved it? thanks in advance....
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