I made my own back up discs for my documents before I began the recovery, and when given the option of Standard or Full Recovery, I chose Standard initially. It began the process and was working fine until it got to around 85% complete. It started showing me error messages: "ERROR CANNOT COPY FILE:" and all of the files began C:\Windows\I386\... My options were to either clean the disc and retry, or ignore the error. After retrying failed, I clicked ignore, but the same error occurred for HUNDREDS of files, all in the same folder. Once all of the files were ignored, the recovery completed to 100%, and the computer rebooted. After the HP screen, I received the error message that it "COULD NOT FIND FILE" and the file was something like C:\Windows/SYSTEM32... I decided to reinsert the recovery disc 1 and perform a Full System Recovery. It got up to the first page that states the full recovery will "create a partition on your hard drive that you can use in the future by holding F10 during setup." I clicked the OK button, and the screen showed an icon that said "creating partition", then immediately it said "Recovery was not successful. Please disconnect all external drives and try again. If recovery fails again, please contact support." I had no external devices connected, and I retried tons of times, and the recovery still failed.
I figured it had to be something with the discs themselves, so I contacted HP and had new ones sent since none of their suggestions on fixing the problem were relevant. The same thing happened, except I wasn't given the choice of Standard recovery because "there is no operating system or partition is corrupted." I was told CTRL Backspace offered more menu options on recovery, and I first used the option to "wipe all sectors on drive 1". After which, I used the option "create a partition on drive 1". This gave me the same first page failure as before. I wiped the drive again, and tried "create a SmartImage partition on drive 1." This started, but it got to 85% again, and could not copy needed files, rebooted after completion and gave me the error message: "Windows could not start because of an error in the software. Please report this problem as : load needed DLLs for kernel. Please contact your support person to report this problem."
Since then, I've wiped the drive, tested the RAM for defects, erased the Master Boot Record, and tried to Install Standard Mater Boot Record. (All of these were additional options.)
Sorry for this being so long; I just didn't want to miss anything in case you needed it.
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