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Power and charging issue


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#1
dtakehana

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Hello. I am having this following issue with my 19 months old Acer Aspire 3004LMi laptop: A month ago when I was still in England the battery seemed to have stopped holding charge. But it would still work when connected to a power supply. Now Iīve been in Brazil for 10 days and when in Sao Paulo last week, where the voltage is 110V, the pc started to freeze after Windows starting up. The cursor wouldnīt move properly, and sometimes would stop moving completely. No response from the keyboard either. I thought that was due to the lower voltage in the city, so I went up to another city, where the voltage is 220V and then the laptop started working normally again, for a day. NOw yesterday I tried using it and the same problem is happening again,no response from the cursor or keyboard. The only way to shut the pc is by switching the power buttom off, but even tho sometimes this is not possible. When it is possible, before turning off, Windows will show sometimes a message about the Power Meter, trying to shut down the program related to it and then saying that the program (Power Meter) is not responding. But even tho, I canīt end the program following the prompt, coz the cursor wonīt move anyway.
I am sorry if that sounds confusing, but I tried my best to take note of all the problems I noticed before posting this topic, in a hope some of you could help me find a solution. I am gutted!
Please would anyone help me to bring my notebook back to its self being? :)
Thanks a lot!
Diana
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#2
The Skeptic

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NOw yesterday I tried using it and the same problem is happening again,


1: That place, where you tried it yesterday, was it having 110 or 220 volt?

2: The charger of your computer, to what voltage is it designed. Please have a look at what's written on it. Is there any switch to change between 110 and 220 volts/

3: I am not an expert on the subject but it might be that the frequency of the alternating current in the grid, 50 or 60 Hz, can also affect clocked indtruments. I think that you would be better off replacing the battery. This is the best buffer between an unstable grid and your computer.
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#3
dtakehana

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Hi,
Thanks a lot for the fast reply, much appreciated...
The place where i used my notebook yesterday was 220V.
The charger is apparently designed to range between 100-240V. There is no switch to change the voltage... This is why I thought it would be fine to use it in Sao Paulo.
What would you say?
Thank you very much for your time.
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#4
The Skeptic

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Try to disconnect the computer from any power source, meaning, disconnect the charger and take out the battery. Now press the power button for about 2 minutes. This is supposed to reset the BIOS. You may have to reset time and date in the BIOS. Connect the battery and charger and run the system. If this doesn't help then I think that the computer must be tested with known-to-be-good battery and charger.
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#5
dtakehana

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Hi, and thanks a lot again for your fast response.
Well, I followed your prompts. But one thing I am not sure, the machine is supposed to remain stone dead during the power buttom pressing right? Coz that was what happened when I pressed the power buttom for two minutes, as you recommended. But how should I reset date and time in the BIOS, if the power is off? Sorry for being daft :)
Either way, i tried to restart the system but the problemīs still there. I didnīt reset date and time tho, as I am not sure how to do it in BIOS.
Thanks a lot again! :-)
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#6
The Skeptic

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You did it correctly. I aimed to reset the BIOS, connect the battery and charger, reboot and see what goes on. Since the problem is there, obviously it didn't help and I recommend that you try another battery or charger or both. These parts are absolutely elementary and it's practically impossible to diagnose a computer without being sure that power supply is correct and stable. My opinion is that your best option is to check the computer in a dscent shop.

To set time and date: Boot the computer and enter into the BIOS menu by repeatedly tapping the DEL or F2 keys. It can be another key so, If you do not succeed, press the PAUSE key as soon as you see the first boot screen. Read and follow the instructions about how to enter SETUP.
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#7
dtakehana

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Hey, thanks a lot... Much appreciated...
I will check the battery and charger ASAP, but since I am abroad I am not sure when I will be able to do so. But it would be nice if I could count on you again as soon as I get the machine checked.
Many thanks again!
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#8
The Skeptic

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My pleasure.
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#9
dtakehana

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Hi there!
I finally managed to go to some specialist shop over here and guess what: They simply removed the battery and connected the notebook to the power supply, and the problem was gone... So I guess itīs only the battery...
Thanks very much for your unvaluable help anyway!!
Merry Xmas and Happy New Year!!
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#10
The Skeptic

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Thanks for letting us know.
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