I recently got ahold of a HP Photosmart PSC 2410 All in One Printer. It has the Printer, Scanner, Copier and Fax capability, which I love, however, the Scanner does not work. If I press the scan button on the console it says
"Scan Options Not Set: Install or run device software on computer Press OK to continue"
If I follow the install instructions properly, I get a Scanner in My Computer that says "HP PSC 2400 Series" But when I right click this and go to properties, it says
Properties for this item not available
When speaking to HP support, I have been told to go to Scanner and Camera Wizard: I do this and it says
Computer cannot detect the scanner or camera Please Make sure the device is on and properly connected
They then tell me to remove all USB devices from device manager - this hapepns and they are redetected - I then try again to detect the scanner (after uninstalling all of the HP software they direct and reinstalling it) Then they tell me to go back into Scanner and Camera Wizard and I get the same error - I get a Scanner device in My Computer, and an error. I also had HP director on the machine, but they also say that I need a patch to make it work with IE7, which I download and it still won't open, so I uninstall again and knock out director, and now I can't get it, and I am not sure how to proceed. The Patch they tekll me to download seems to have a virus, but they told me to shutdown my AV, and then install it, and then when I run it, it says taht there are No devices detected and that I do not need this update.
HP has been giving me a runaround and I can only get support via chat because I am out of warrenty because mom gave me the priinter - I do not know if there is a way to get this to work, but I know that it did when my mom first had it There probably is something I am missing, so I am hoping that one of our members or techs can solve this issue
Any Help you can give me would be awesome - I love this printer, and I want to use all features