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Need help reseting comp


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#1
dribaudo851

dribaudo851

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Hey guys,

I have a virus that I cant get rid of. My McAfee wont even work and i dont feel like paying $ for software. The problem is that when i start my comp all these internet explorer windows open and freeze up. Mozilla works fine but eventually my comp locks up. I tried system restore but it doesnt do anything. If somebody could help me reset my computer that would be very helpful.

thanks
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#2
Damien Kane

Damien Kane

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1. Don't you have an antivirus installed that can remove it?

2. Try one of these three (or all) online antivirus cleaners: Bitdefender (www.bitdefender.com/scan8/ie.html), Kaspersky (www.kaspersky.com/kos/eng/partner/us/kavwebscan.html) and my favourite Trend Micro (housecall.trendmicro.com)

3. If it doesn't work, let us know the name of the virus.
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#3
Major Payne

Major Payne

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Hi:

Please go to the Malware section of this forum and follow the instructions at the top. Especially the Click Here link. That will give you several steps that will help you clean up most of all problems by yourself. If at the end of the cleanup process you are still having difficulty, and you may not be, then post a hijackthis log in THAT forum.

Please be patient as the "Malware Forum" is a very busy place and a two or three day wait is not unusual.

If you are still having problems after getting a clean bill of health from the Malware Section, please return to this thread. Please do not post a HiJackThis log in this thread unless asked to do so and then only as an attachment. To attach log, when requested, either change the .log extension to .txt, or put the log into a compressed (zipped) folder.

Please post back if your problem has been solved.

Ron
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