[jennagain]

Oh my god! We have never had a virus on our computer...I guess we were lucky until now. We have this virus that came up as ctxad572(1)0000

OK...so I am one of those moms who knows nothing about computers...I can sign on and off and go to Ebay...but beyond that...I'm lost.

I have searched and searched...I ran a bitdefender virus detector program and it told me basically that I have a ton of viruses....DUH!!! They all came up with Symantec in it's name...what does that mean?

Any help is greatly appreciated....I don't know what affect this virus is having yet...other than my computer is running at snail's pace...and I am getting weird pop ups that come and go really quickly.

Thank you !!!!!!!!!!!!!!!!!

Jen

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Hi:

Please go to the Malware section of this forum and follow the instructions at the top. Especially the Click Here link. That will give you several steps that will help you clean up most of all problems by yourself. If at the end of the cleanup process you are still having difficulty, and you may not be, then post a hijackthis log in THAT forum.

Please be patient as the "Malware Forum" is a very busy place and a two or three day wait is not unusual.

If you are still having problems after getting a clean bill of health from the Malware Section, please return to this thread. Please do not post a HiJackThis log in this thread unless asked to do so and then only as an attachment. To attach log, when requested, either change the .log extension to .txt, or put the log into a compressed (zipped) folder.

Please post back if your problem has been solved.

Ron

[Major Payne]

Hi:

Please go to the Malware section of this forum and follow the instructions at the top. Especially the Click Here link. That will give you several steps that will help you clean up most of all problems by yourself. If at the end of the cleanup process you are still having difficulty, and you may not be, then post a hijackthis log in THAT forum.

Please be patient as the "Malware Forum" is a very busy place and a two or three day wait is not unusual.

If you are still having problems after getting a clean bill of health from the Malware Section, please return to this thread. Please do not post a HiJackThis log in this thread unless asked to do so and then only as an attachment. To attach log, when requested, either change the .log extension to .txt, or put the log into a compressed (zipped) folder.

Please post back if your problem has been solved.

Ron

[jennagain]

Thank you Ron...your help and time that you devote to this message board is appreciated greatly!

[Major Payne]

You're welcome. Please be patient with the Malware section. They do get busy there, but if you follow their advice thoroughly, your PC should come away clean. Good luck.

Ron