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Dell RT7D40 keyboard not working

#1 User is offline   kthxrawr 

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Posted 18 December 2007 - 05:53 AM

I took my Dell Dimension 5150C home for the holidays and accidentally left the wireless receiver at college. Over the weekend, I've been using a Logitech wireless mouse receiver and a USB keyboard. I've got the Dell receiver back now, and while the mouse works fine with it, the keyboard isn't responding.
I've restarted, tried a system restore, changed the batteries, pressed the connection buttons multiple times - the lights on the receiver turn on when the keyboard connection button is pressed, but nothing else happens - tried them with another computer - again, mouse works, keyboard doesn't. I've tried updating the drivers, but all these does is let me adjust the volume using the keyboard. Nothing else works.
any help or advice would be much appreciated.
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#2 User is offline   dsenette 

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Posted 18 December 2007 - 07:14 AM

Quote

tried them with another computer - again, mouse works, keyboard doesn't.
suggests a dead keyboard to me....if nothing changes when you hook it up to another machine...then it's not your computer...it's probably the equipment
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#3 User is offline   kthxrawr 

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Posted 18 December 2007 - 07:33 AM

even if one of the keyboard functions is working?

looks like I'll need a new keyboard then after all. thanks though!
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#4 User is offline   dsenette 

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Posted 18 December 2007 - 07:39 AM

it's still possibly defunct....if the keyboard had connected properly and worked completely once you hooked it to another computer then i'd be less likely to suspect the keyboard itself...
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#5 User is offline   mbcpa 

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Posted 01 May 2009 - 02:27 PM

I am not a techie, but I think I have the answer. The Dell RT7D40 keyboard does not like Logitech software. If you uninstall Logitech software, yes, even the mouse s/w, the keyboard will start working like normal again..............at least it did for me!
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