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Xp will not update and cd-rom will not read disks


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#1
LATIN

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ok heres the problem ive already been to the malware section of this forum and was directed here for the other issues i have with this laptop its a toshiba Satellite A45-S151 it has windows xp home edition

Problems:

1. can not update windows example: IE7,Windows Media player 11 and other updates

2. the Cd-rom does not show up on this list of drives in My Computer folder or any where else also on the malware section of this forum there found some bad sectors on the pc
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#2
wannabe1

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Hello LATIN...

Let's take these issues on one at a time...starting with the optical drive problem.

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, are UpperFilters and/or LowerFilters listed?

wannabe1
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#3
LATIN

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yes they are listed
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#4
wannabe1

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Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose "Export". Save this to your desktop and name it filters.

Right click on LowerFilters and choose Delete...accept the change. Do the same for UpperFilters. Close Registry Editor.

Reboot and see if your drive shows up in My Computer and works properly.
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#5
LATIN

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they did not show up its still

hard disk c
shared documents
casandra documents
my sharing folders
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#6
wannabe1

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Look in Registry Editor for me to see that the filters have not been reset.

Do you have any registry monitoring applications installed? Like TeaTimer...something on that order?
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#7
LATIN

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this laptop has

avast! antivirus
comodo firewall pro
S&D 1.5
XoftspySe
Ad-Aware se
avg antispyware

to my knowledge i don't have the teatimer on
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#8
wannabe1

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TeaTimer comes with Spybot S&D. Have a look in Add or Remove Programs and see if it was installed when you installed Spybot...if it's there, uninstall it. (Just TeaTimer)

Were the filters reset?
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#9
LATIN

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i dont see teatimer in the add and remove and no the filters were not reset
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#10
wannabe1

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Right click on My Computer and choose "Properties". Click on the "Hardware" tab, then the "Device Manager" button. Expand DVD/DC-ROM drives. Are your drives listed there?
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#11
LATIN

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well for one it dont show DVD/DC-ROM drives in that area
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#12
wannabe1

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Do you have your XP installation cd?

Is your machine running ok or is it really slow at loading applications and booting?
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#13
LATIN

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at the begining there is an error ide error 1 it wont read disks any disks ive tried to wipe it clean i insert the disk and it looks like its reading it but it just doesnt come up the light flashes like when you get a disk read but then stops no its not slow any more since ive been to the malware forum i do think the os is currupted but thats what i think
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#14
wannabe1

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The IDE error troubles me a bit. When you were in Device Manager, did you notice any yellow ! or ? icons displayed next to any devices?

Let's run a script and see what happens. Download the attached file and save it to your desktop. Right click on it and choose "Extract All"...extract it to your desktop. Double click on the extracted file to run it and accept and prompts you receive. Reboot and see if the drives reappear.

Attached File  cdgone.zip   295bytes   109 downloads
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#15
LATIN

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only ones that have ! next to it are these in non plus and play drivers these were the ones DV 5300(Video),NAVAPEL and Serial
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