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iTunes could not connect to iTunes Store - Diagnostics are good


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#1
iball99

iball99

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Microsoft Windows XP Professional Service Pack 2 (Build 2600)
USTek Computer INC. P5L-MX
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-27 12:36:36.

Video Display Information:

NVIDIA GeForce 7300 GT

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {82165B2A-D709-4E51-A26D-B981E6104DA8}
Description: LNE100TX Fast Ethernet Adapter Version 1.0 - Packet Scheduler Miniport
IP Address: 10.0.0.21
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Thu Dec 27 11:46:41 2007

Lease Expires: Fri Jan 04 11:46:41 2008

DNS Servers: 10.0.0.1
10.0.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.

PLEASE HELP!

Thanks,

Attached Files


Edited by iball99, 27 December 2007 - 01:42 PM.

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#2
Kelvin

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It's not your connection's problem, it's iTunes' problem. You see, when a festive season arrives, lots of people give out gift cards, mostly from iTunes, and those who recieve them go online to redeem their gift cards. As there are more people doing so than on a normal day, the numbers are far different from each other, so iTunes' servers will experience bandwidth shortage, and thus some users can't connect.

Don't worry, once the Christmas season is over you'll be able to connect again.

~Kelvin
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