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Panda Activescan crashes system


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#1
CelestialTeardrop

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I haven't used Panda Activescan (online) in a few weeks so I'm not sure when this started. A few seconds after the scanner starts scanning "My Computer" the screen goes completely black, then a blue screen appears with the following message:

A problem has been detected and windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: RkPavProc.sys

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.

Technical Information
***STOP: 0x00000050 (0xFF3F3FF8, 0X00000000, 0XB6DC49D7, 0X00000000)
***RkPavProc.sys - Address B6DC49D7 base at B6DC4000, Datestamp 466916f2

Beginning dump of physical memory
Physical memory dump complete.


I have not made any new installations of either hardware or software in the past month (maybe more) other than Windows updates and definition updates for my scanners.

Does anyone know what causes this and more importantly how it can be fixed? Is it a corrupt driver for Panda Activescan?

Thanks in advance.
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#2
Kelvin

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Well, solution:

Stop 0x00000050 or PAGE_FAULT_IN_NONPAGED_AREA

The Stop 0x50 message indicates that requested data was not in memory. The system generates an exception error when using a reference to an invalid system memory address. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause Stop 0x50 messages.

Possible Resolutions:

• If you added new hardware recently, remove and replace the hardware to determine if it is causing or contributing to the problem. Run diagnostics software supplied by the hardware manufacturer to determine if the component has failed.

• Stop 0x50 messages can also occur after installing faulty drivers or system services. If the file name is listed, you need to disable, remove, or roll back that driver. If not, disable the recently installed service or application to determine if this resolves the error. If this does not resolve the problem, contact the hardware manufacturer for updates. Using updated drivers and software is especially important for network interface cards, video adapters, backup programs, multimedia applications, antivirus scanners, and CD mastering tools. If an updated driver is not available, attempt to use a driver from a similar device in the same family. For example, if printing to a Model 1100C printer causes Stop 0x50 errors, using a printer driver meant for a Model 1100A or Model 1000 might temporarily resolve the problem.


The whole topic on BSoD (Blue Screen Of Death) codes are there.

~Kelvin
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#3
CelestialTeardrop

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Thanks for the info Kelvin. Unfortunately, the suggested resolutions do not apply in my case because I did not install new hardware or any drivers.
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#4
Kelvin

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It doesn't really have to be drivers or hardware. As you said, you have installed several Windows updates. Try uninstalling them? You'll be able to re-update them later by going to the Microsoft site and choosing Windows Updates.

~Kelvin
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