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Problem with Step 1


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#1
eikon

eikon

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Hi,

I was attempting to follow the instructions outlined in “You Must Read This Before Posting A Hijackthis Log, Malware Cleaning Guide.” I hit a problem at step 1.

While in safe-mode I tried running AVG Anti-Spyware. It sort of started but before I even made it to the “settings” tab, it said it found an infected file. But the file name and location looked like the AVG exe file – it was named something like avgas.exe or something … sorry, I didn’t write it down.

That didn’t look right, so after several failed tries to get to the settings, I ended up using LavaSoft AdAware. It picked up 9 files. I believe those were quarantined but when I tried to delete them, I got a fatal error and a pretty blue screen.

So, reboot in safe-mode to try and run AVG. Still no dice. I rebooted in regular-mode and ran AVG. AVG found 4 items (5 traces). It took 4 hours to run. It did not save a log even though it’s set to save a log. That doesn’t seem right either …

My question is, do I need to run it again in safe mode, or can I proceed running “SUPERAntiSpyware Home Edition?” I should mention that I already started running this … it’s been 5 minutes and it’s already found 8 things.

Another question is, how in the world do I know it’s safe to run Windows Update? Especially when I need to connect to the internet each time to get these programs and their updates.

Thanks for the information on this web site. I wish I were more of a computer geek ... but I'm not, which makes this process completely painful.
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#2
Rorschach112

Rorschach112

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Hello

I would leave the AVG anti-spyware step and instead run SUPERAntiSpyware Home Edition in Safe Mode.

It sounds like you have a new form of the Vundo infection, so you will need to post in the Malware Removal forum
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#3
eikon

eikon

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Thank you!
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