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Digital photo frame software

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OK,I seem to have a configuration problem,I think. :)
When I install the software from a new Philips digital photo frame the program see's all the HDD partitions(3 disks,6 partions)
but it does not list any folders or subfolders( windows explorer tree style)
I have tried it on three computers in the house
My two computers which I have turned off all unneeded services,the software does not work.
My daughters computer, plain vanilla install ,the software works just fine.
So does anyone know what the problem might be??

Thanks in advance...
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