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hi guys. i contacted you a couple of months ago when i was having problems. the problem was not resolved and i ended up buying a new computer. all was going well until a few dll,s dissapeared the end result was i had to reformat and lost a fair few photo's etc. i sent myself an email from the old computer as it had details of downloading the update of my virus protection and so i think maybe i sent the virus i had in the old computer to the new one.
after totally reformatting and setting up trend micro again, i set up my email. the same email came in from myself which i had already recieved before having to reformat and did not send again and i am now getting the same symptoms.... start menu and other windows/windows popping up, shut downs on the email and the web?
downloaded a free scan and it said i had a trojan? can anyone help???
forgot to mention. this computer is only four days old. with the probs i have had i havent even had time to load my office program

hi. moyra here, has any staff member looked at this yet??? i dont want to go any further istalling programs if it is a waste of time and i have to re-format again.

i would really appreciate your expert help.
thank you

i did an online scan from panda software and it states i have potentially unwanted software but can not find a fix for it !!!

Hi again. i was reading another log with similar problems and followed the instructions using sdfix. i ran the program and it found a trojan. i will post the log here. sorry if it is the wrong area i am not sure where i should put it. here it is. I would appreciate it if someone could have a look and see if i need to do anything else. thank you for your time.

SDFix: Version 1.124

Run by moyra on Sun 06/01/2008 at 06:03 AM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:

Restoring Windows Registry Values
Restoring Windows Default Hosts File


Normal Mode:
Checking Files:

Trojan Files Found:

C:\Program Files\Setup.exe - Deleted

Removing Temp Files...

ADS Check:

No streams found.

No streams found.

No streams found.

No streams found.

Final Check:

catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-01-06 06:04:50
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

IPC error: 2 The system cannot find the file specified.
scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0

Remaining Services:

Authorized Application Key Export:



Remaining Files:

File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes:

Wed 2 Jan 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\410ff09308a833491dba7686f0aee2eb\BIT5.tmp"


Edited by moyra, 05 January 2008 - 01:14 PM.

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hi guys
i logged a problem on jan 2nd and have had no reply. last time i had a problem i was told to edit my post not to reply to it but i have been editing and have had no response ... please tell me what i am suppose to be doing because i have no idea. sorry if i have done the wrong thing again.
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