[praxidice]

Hello People Who Know More Than Me,

I am thankful for your very presence.

Setup: Windows XP, Zone Alarm and AVG Firewall (and now AVG antivirus and SuperAntiSpyware) running with cable internet connection

Issues: I first noticed "stuttering" with internet streaming media (YouTube clips, radio shows, etc.). I checked my DVD and CD/mp3 play and they also were choppy. Soon after my computer slowed way down, most notably during start up and shut down, but also running slower all around.

What I did: I defragged the hard drive, I scanned with AdAware and Spybot, and I checked all my Windows and hardware/driver updates. Then, I ran everything from the You Must Read This post here.

Result: I rebooted and it's running noticeably faster, but still slow, and the audio/DVD stuttering is still happening.

Hijack This log, Panda scan log, and Uninstall log below.

Thank you ever so much,
A.

HIJACK
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:23:06 PM, on 1/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?

LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?

TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=presario&pf=laptop
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program

Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program

Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default

user')
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma

Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital

Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03

\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra button: RemindU - {B48798CE-A2E0-4918-BC00-0F72FBA708E2} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?

TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=presario&pf=laptop
O15 - Trusted Zone: http://*.shinhan.com
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) -

http://www.symantec....trl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) -

http://www.symantec....trl/tgctlsr.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com...p/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -

http://go.microsoft....k/?linkid=39204
O16 - DPF: {1D4FC3AF-3253-43A4-B346-5D1198D1EB8E} (CINIWebPlus Class) -

http://img.shinhan.c...ISWebPlus10.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -

http://www.symantec....rl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -

http://security.syma...bin/AvSniff.cab
O16 - DPF: {39FC0CF9-86F3-4502-B773-D16706EDEC83} (SCSK Control) -

http://img.shinhan.c...40854/scsk4.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) -

http://security.syma...n/bin/cabsa.cab
O16 - DPF: {66413DC2-F891-40BC-822D-B7EEC8ADC281} (ProWorksGrid Control) -

http://img.shinhan.c...roWorksGrid.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -

http://acs.pandasoft...free/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -

http://www.symantec....rl/SymAData.cab
O16 - DPF: {EA0995BF-45DD-4DB0-ADD5-A39C37397841} (ShbAutoTrustSite Control) -

http://img.shinhan.c...oTrustSiteX.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-

loc/mcfscan/2,2,0,5181/mcfscan.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program

Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program

Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 9620 bytes

PANDA:
Incident Status Location

Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Casalemedia Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.casalemedia.com/]
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.advertising.com/]
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.perf.overture.com/]
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.com.com/]
Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.apmebf.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.atwola.com/]
Spyware:Cookie/Xiti Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.xiti.com/]
Spyware:Cookie/MetriWeb Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.metriweb.be/]
Spyware:Cookie/Mysearch Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.mysearch.com/]
Spyware:Cookie/Toplist Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.toplist.cz/]
Spyware:Cookie/did-it Not disinfected C:\Documents and Settings\Adrienne Hutchison\Application Data\Mozilla\Firefox\Profiles\3ic17ruo.default\cookies.txt[.did-it.com/]
Adware:Adware/PornoPlayer Not disinfected C:\Documents and Settings\Jehosaphat Blow\Local Settings\Temp\~nsu.tmp\Au_.exe
Virus:Generic Malware Disinfected C:\Program Files\HPQ\Default Settings\CpqsetVer.exe

UNINSTALL
Ad-Aware SE Personal
Adobe Flash Player 9 ActiveX
Adobe Flash Player Plugin
Adobe GoLive 5.0
Adobe LiveMotion
Adobe PageMaker 6.5
Adobe Photoshop 6.0
Adobe Premiere 6.0
Adobe Reader 7.0.9
Adobe SVG Viewer
Adobe Type Manager Deluxe 4.1
Advanced RealMedia Export Plug-in for Premiere 6.0
ASIO4ALL
Audacity 1.2.4
AVG 7.5
AVG Anti-Spyware 7.5
Cleaner 5 EZ
Compatibility Pack for the 2007 Office system
Conexant AC-Link Audio
Google Earth
Google Toolbar for Internet Explorer
Google Updater
HijackThis 2.0.0
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
HP Help and Support
HP Imaging Device Functions 9.0
HP Photosmart Cameras 9.0
HP Photosmart Essential 2.01
HP Solution Center 9.0
HP User Guides 0001
HP Wireless Assistant
INISafeWeb 6.0
Intel® Graphics Media Accelerator Driver for Mobile
InterVideo WinDVD
J2SE Runtime Environment 5.0
J2SE Runtime Environment 5.0 Update 6
Java™ 6 Update 3
Java™ SE Runtime Environment 6 Update 1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Liquid Motion
Microsoft Money 2005
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Professional
Microsoft Office XP Media Content
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works
Mozilla Firefox (2.0.0.11)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
muvee autoProducer 4.0 - SE
Norton Security Scan
Panda ActiveScan
PC Pitstop Driver Alert 1.0
Picasa 2
Quick Launch Buttons 5.10 B2
QuickTime
QuickTime for Windows (32-bit)
RealPlayer
RegistryFix v6.2
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB944653)
Soft Data Fax Modem with SmartCP
SoftCamp Secure KeyStroke 4.0
Sonic Audio Module
Sonic Copy Module
Sonic Data Module
Sonic Express Labeler
Sonic MyDVD Plus
Sonic Update Manager
Spybot - Search & Destroy 1.4
SUPERAntiSpyware Free Edition
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515 drivers.
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Wave Repair 4.8.8
Windows Defender Signatures
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB883667
Windows XP Hotfix - KB884575
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885464
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885855
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888239
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB892559
Xvid 1.1.2 final uninstall
ZoneAlarm
ZoneAlarm Spy Blocker

Edited by praxidice, 03 January 2008 - 04:27 AM.

[Advertisements]

Hi,

I don't think your issue is malware related though.

From what I see, you have Zonealarm present and I know Zonealarm may cause these issues.
Also, since Zonealarm bundles the Ask toolbar since recently, I do not recommend Zonealarm anymore. The free version of Zonealarm is not that great either.
That's why I suggest you uninstall Zonealarm + ZoneAlarm Spy Blocker via Software > add/remove programs.
Reboot afterwards.

let me know if that solved your problem.

[miekiemoes]

Hi,

I don't think your issue is malware related though.

From what I see, you have Zonealarm present and I know Zonealarm may cause these issues.
Also, since Zonealarm bundles the Ask toolbar since recently, I do not recommend Zonealarm anymore. The free version of Zonealarm is not that great either.
That's why I suggest you uninstall Zonealarm + ZoneAlarm Spy Blocker via Software > add/remove programs.
Reboot afterwards.

let me know if that solved your problem.

[praxidice]

Thanks for the reply. I uninstalled Zonealarm and Zonealarm Spyblocker and rebooted. I sort of hated that toolbar anyhow...

To my surprise, the computer is actually running a lot slower and the stuttering is still happening. I rebooted a few times to be sure. Zone Alarm is gone, but it's running as slow as it was before I did all of the things recommended to do before posting.

Any ideas?

Thanks!

Edited by praxidice, 03 January 2008 - 09:00 AM.

[praxidice]

Also, I was reading in the forums here:

http://www.geekstogo...o...&hl=stutter

I checked my Primary IDE Channel in the Device Manager and found that Device 0's Current Transfer Mode is set to PIO. The others (for Devices 0 and 1) are set to DMA modes.

Should I follow the instructions in the linked post?

Thanks!

[miekiemoes]

I checked my Primary IDE Channel in the Device Manager and found that Device 0's Current Transfer Mode is set to PIO. The others (for Devices 0 and 1) are set to DMA modes.
Should I follow the instructions in the linked post?

yes please

I was going to "tell" you the same thing anyway in case above instructions didn't work. I was going to post my "personal slow computer" troubleshooting page where the same solution is present (below): http://users.telenet...owcomputer.html

In anyway, it's good you got rid of Zonealarm anyway - it is known that it causes a huge system slowdown and other issues in general.
And it wouldn't be the first time that Zonealarm was responsible to change that setting. (however, zonealarm actually doesn't change it, but because it may cause a corrupted install, settings, whatever, that's why it was changed to PIO instead)
Also the fact that, you installed Zonealarm recently (since it has the Toolbar bundled recently as well) says more than enough.

let me know if above instructions made a difference.

Edited by miekiemoes, 03 January 2008 - 09:36 AM.

[praxidice]

Changing the setting worked beautifully, and things are working fine now.

I had installed Zonealarm quite a while before, and hadn't associated the update (with the toolbar) with the screwy computer behavior.

I can't thank you enough. Just FYI, the guy I chatted with at my computer's online help desk about this problem (a desperate move on my part...I never really trust them) told me I'd have to do a full system restore in order to correct the problem. Naturally I balked at the idea--I knew there had to be an easier answer, and ta-da! There was.

Thanks again!

[miekiemoes]

Good to hear that solved your issue.

It's a pity to see that many of these so called experts always recommend a system restore or even a format and reinstall while it's not really needed.
Maybe you should give him the link to my "slow computer page"
Just simple instructions that work

If you need another firewall, check my "Firewalls" link below in my signature.
But, I have to be honest here, even the Firewalls I recommend may cause some issues on certain systems, so in case you're having problems with one of the firewalls I recommend (only install one!), uninstall it again and try another one.
But, as I said, in general, I do NOT recommend Zonealarm anymore. The free version is poor anyway and the fact it bundles now the ASK Toolbar - is just a pity.

[miekiemoes]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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