[mlwjackson]

I recently allowed real player to update itself. I generally don't like the program and have seldom really needed to use it. Now, since the update to the new version I have had two "general error" occur that produced the blue screen of death. The second one was during a video clip playback. I don't remember what was going on at the time the first BSD occurred. I attempted to delete Realplayer using the Add/Remove software function in control panel (XP home SP2). As always it said it could not remove all of the files. In looking at the real folder remaining on the drive there is still 14MB in the folder. How do I get COMPLETELY rid of Realplayer from my system?

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Does the BSOD still happen? If it does, please let me know.

Also, to completely remove RealPlayer, follow these steps:

1.) Navigate to C:\Program Files\RealPlayer\ (or whereever you installed RealPlayer)
2.) Try deleting the whole folder. If it doesn't work, delete files manually, one by one, or subfolders, one by one. If it doesn't work, post back.
3.) Download CCleaner.
4.) Open CCleaner and go to the Registry tab.
5.) Select 'Scan for Issues' and when it's done, select 'Fix selected issues...'.

Be sure to make a backup to your registry before using CCleaner. If you are not sure of how to do so, please post back, and DO NOT do the CCleaner steps yet.

~Kelvin

[Kelvin]

Does the BSOD still happen? If it does, please let me know.

Also, to completely remove RealPlayer, follow these steps:

1.) Navigate to C:\Program Files\RealPlayer\ (or whereever you installed RealPlayer)
2.) Try deleting the whole folder. If it doesn't work, delete files manually, one by one, or subfolders, one by one. If it doesn't work, post back.
3.) Download CCleaner.
4.) Open CCleaner and go to the Registry tab.
5.) Select 'Scan for Issues' and when it's done, select 'Fix selected issues...'.

Be sure to make a backup to your registry before using CCleaner. If you are not sure of how to do so, please post back, and DO NOT do the CCleaner steps yet.

~Kelvin