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sound device error


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#1
Jill C

Jill C

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I can't get my media players to work anymore - Skype either. I get various error
messages but mostly referring to error with my sound device. It may be being used
by another program. Or another application may be using it. Or ...KsUser.dll is not
a valid Windows image.

I don't know how to check my system to see what could be the problem.

Thanks, Jill
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#2
Ztruker

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First, physically disconnect from the Internet to prevent a malware infection while your Anti-virus and/or Firewall are disabled in the following steps, then do a normal boot:

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab and disable everything (I mean everything).
Do a regular boot, see if it runs normal.
If yes then use msconfig to enable several items at a time till you find the culprit.

If no, click on the Services tab. Check the Hide All Microsoft Services box then click the Disable All button.
Again, do a regular boot, see if it runs normal.
If yes then use msconfig to enable services till you find the culprit.

Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best.

Reconnect to the Internet when your AV and firewall are active again.
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#3
Jill C

Jill C

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Wow Rich, thanks - that was quick. I stepped back on to say I did a system
restore with no luck. I will get right to your instructions.

Thanks again,
Jill

Okay - sorry I am so "computer dumb" but what do you mean by do a regular
boot? Not sure how to do that - unless you mean just restart my computer.
Sorry - Jill

Edited by Jill C, 03 January 2008 - 06:58 PM.

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#4
Ztruker

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Yes, boot as you normally do. By Regular, I meant not Safe Mode, sorry.
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