We hope you can help us as we are desperate. We have Vista Home Premium 32 bit. When we turn the computer on, the motherboard screen comes up twice, then the microsoft loading bar fills up twice, then the screen goes black.
No microsoft logo comes on, which used to happen just before the log-on screen came on. The screen just stays black. The lights on the pc flash on & off as though it is about to start up. After a while an error message appears on screen, saying '0xc0000103 The application failed to initialize properly. Click ok to terminate the application'.
We click 'ok' & the grey box disappears from the screen, but nothing else happens. We have tried this many times over the last few weeks, to see if anything different happens, but we cannot get any further than that. Not being able to even get the start screen up, we cannot even attempt to restore.
Any ideas would be gratefully received.