Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Can't get rid of this evergrowing program!

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 2 posts
Hi there

I'd be really grateful if anyone could help me out with this. I have a program showing up in the Windows XP Add/Remove Programs Menu that I cant get rid of.
It's listed as Dealhelper, which I think I remember as nasty malware. However I have no pop-ups or other crap on my system so I'm wondering what the [bleep] a program that Windows thinks is 2,413mb is silently doing on my system. :)

I remember spoting this a while ago and I don't think it was this size then, so it's getting bigger in a worrying fashion... ;) Unfortunately I wasn't quite sure what to do with it then, till I found you guys... ;)

Trying to remove it from this menu brings up a Ghost Uninstaller dialog box saying "Installation log file not found!"

I've looked for anything relating to Dealhelper on the C drive and found nowt, not that I'd know where to look anyway... :tazz:

I run AVG, Spybot S&D and Ad-Aware regularly and don't have any problems with spyware or viruses. PC speed is fine, and I also use Spyware Blaster to try to screen out things too. I look at my PC as a fotress against the nasty hostile Internet, but I think I picked up this before I got my spyware guns and I can't shift it. What next, o knowledgeable ones? How can I get rid of this bloated program? :)

Here's my Hijack this logfile, taken half an hour ago

Logfile of HijackThis v1.99.1
Scan saved at 18:48:05, on 20/04/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Internet Explorer\iexplore.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [EPSON Stylus C44 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23

"EPSON Stylus C44 Series" /O6 "USB001" /M "Stylus C44"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [SureCleanProfessional] "C:\PROGRA~1\PANICW~1\SURECL~1\SRCLEAN.EXE"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [Rpus] C:\Documents and Settings\Chris Summerfield\Application Data\ruap.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {200B9822-FDDD-4635-A8A4-066AC69ECF8A} ({200B9822-FDDD-4635-A8A4-066AC69ECF8A}) -

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -

O16 - DPF: {58172624-85DD-4482-9E64-02ADCA637E96} - http://www.kungfuche...ivex/web665.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FE} -
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program

Files\Common Files\EPSON\EBAPI\SAgent2.exe
  • 0




    Malware Expert

  • Expert
  • 21,463 posts
  • MVP
O4 - HKCU\..\Run: [Rpus] C:\Documents and Settings\Chris Summerfield\Application Data\ruap.exe

is the only thing I see that doesn't belong.

Check its box and then Fix Checked.

You can try to remove deal helper with RegSeeker:


install it and then run it and select Installed Applications. Find Deal helper and select it then right click on it and Delete selected Items.

  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
Hi Ron

Thanks for the reply, and sorry for the delay in getting back to you. I have removed

O4 - HKCU\..\Run: [Rpus] C:\Documents and Settings\Chris Summerfield\Application Data\ruap.exe

from the Hijack log. Thanks.

I've downloaded and installed Regseeker, and tried to remove Dealhelper. Unfortunately I'm hitting the same problem of a Ghost Uninstaller dialog box saying "Installation log file not found!" coming up when RegSeeker tries to delete it. Aaarrgh! :tazz:

The only thing I can think to do is perhaps try to re-install dealhelper so that I can remove it? What do you think, a silly strategy? Then at least a copy of the [bleep] uninstallation log will be there! Howwever I've no idea where to find it from and I don't think it would just be a matter of getting dealhelper, I'd probably get a whole load of rubbish with it too.

Anyway, thanks for the help. ;) If you can think of any other ways to kill this thing please let me know.

  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP