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Can't get rid of this evergrowing program!


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#1
i_hate_dealhelper

i_hate_dealhelper

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Hi there

I'd be really grateful if anyone could help me out with this. I have a program showing up in the Windows XP Add/Remove Programs Menu that I cant get rid of.
It's listed as Dealhelper, which I think I remember as nasty malware. However I have no pop-ups or other crap on my system so I'm wondering what the [bleep] a program that Windows thinks is 2,413mb is silently doing on my system. :)

I remember spoting this a while ago and I don't think it was this size then, so it's getting bigger in a worrying fashion... ;) Unfortunately I wasn't quite sure what to do with it then, till I found you guys... ;)

Trying to remove it from this menu brings up a Ghost Uninstaller dialog box saying "Installation log file not found!"

I've looked for anything relating to Dealhelper on the C drive and found nowt, not that I'd know where to look anyway... :tazz:

I run AVG, Spybot S&D and Ad-Aware regularly and don't have any problems with spyware or viruses. PC speed is fine, and I also use Spyware Blaster to try to screen out things too. I look at my PC as a fotress against the nasty hostile Internet, but I think I picked up this before I got my spyware guns and I can't shift it. What next, o knowledgeable ones? How can I get rid of this bloated program? :)

Here's my Hijack this logfile, taken half an hour ago

Logfile of HijackThis v1.99.1
Scan saved at 18:48:05, on 20/04/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\atiptaxx.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\Uninstall.exe
C:\Hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [EPSON Stylus C44 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23

"EPSON Stylus C44 Series" /O6 "USB001" /M "Stylus C44"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [SureCleanProfessional] "C:\PROGRA~1\PANICW~1\SURECL~1\SRCLEAN.EXE"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [Rpus] C:\Documents and Settings\Chris Summerfield\Application Data\ruap.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {200B9822-FDDD-4635-A8A4-066AC69ECF8A} ({200B9822-FDDD-4635-A8A4-066AC69ECF8A}) -

http://gateway.ptssa.net/ws/ws.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -

http://a1540.g.akama...meInstaller.exe
O16 - DPF: {58172624-85DD-4482-9E64-02ADCA637E96} - http://www.kungfuche...ivex/web665.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://v5.windowsupd...b?1094749957389
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -

http://us.games2.yim...ctl_0_0_0_1.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FE} -

http://217.73.66.1/m...791220_MDTC.exe
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program

Files\Common Files\EPSON\EBAPI\SAgent2.exe
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#2
RKinner

RKinner

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O4 - HKCU\..\Run: [Rpus] C:\Documents and Settings\Chris Summerfield\Application Data\ruap.exe

is the only thing I see that doesn't belong.

Check its box and then Fix Checked.

You can try to remove deal helper with RegSeeker:

http://www.hoverdesk.net/freeware.htm

install it and then run it and select Installed Applications. Find Deal helper and select it then right click on it and Delete selected Items.

Ron
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#3
i_hate_dealhelper

i_hate_dealhelper

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Hi Ron

Thanks for the reply, and sorry for the delay in getting back to you. I have removed

O4 - HKCU\..\Run: [Rpus] C:\Documents and Settings\Chris Summerfield\Application Data\ruap.exe

from the Hijack log. Thanks.

I've downloaded and installed Regseeker, and tried to remove Dealhelper. Unfortunately I'm hitting the same problem of a Ghost Uninstaller dialog box saying "Installation log file not found!" coming up when RegSeeker tries to delete it. Aaarrgh! :tazz:

The only thing I can think to do is perhaps try to re-install dealhelper so that I can remove it? What do you think, a silly strategy? Then at least a copy of the [bleep] uninstallation log will be there! Howwever I've no idea where to find it from and I don't think it would just be a matter of getting dealhelper, I'd probably get a whole load of rubbish with it too.

Anyway, thanks for the help. ;) If you can think of any other ways to kill this thing please let me know.

Cheers
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