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My computer is so messed up I don't know where to begin


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#1
kathv

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I do not know where to start the computer is practically useless. Slow, blue screen of death all the time a real drag.
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#2
sandman01086

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how old is it?
how much free HDD space do you have?
what operating system does it use?
what are the specs?
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#3
kathv

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It is 6 years old, windows xp with 2003 loaded. how do i know how much hdd space it has? thanks for your help
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#4
kathv

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12.8 GB on the hard drive and it says i have 2002 home edition but i installed a 2003 too last year. does this tell you more
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#5
sandman01086

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right click my computer and hit properties
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#6
kathv

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It says under properties:

Windows XP 2002 Home Edition, Service Pack 2
1.99 GHz 256 MB or RSM
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#7
123Runner

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2003 is something else. Another program.
When does the blue screen happen? Is it at bootup, or while running a certain program?
When was the last time that you cleaned out all the temp files and ran a defrag on the hard drive?
I assume you have a virus scanner, a malware scanner, and a spyware scanner.....When was the last time they were run?

We can also look in device manager to see if there are any devices that are a problem.
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#8
kathv

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I have several scanners. The blue screen happens when not in use. Never have done a defrag. I can clean up old temp files and run scans. Do that for now?
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#9
kathv

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In what order should I do these functions? And, how do I perform a defrag? Thanks a lot for your help
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#10
123Runner

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Clean up all the temp files and cookies. CCLeaner in my signature is good for that. Also, JKdefrag is a great little program for defrag (also in my sig)

I would also run Adaware SE and Spybot SD.
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#11
123Runner

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Clean out the files first, then defrag and lets see what happens.
Then you can do the Adaware SE and Spybot SD. we can also run some online virus scanners.

There are things we can work on.

When you get the blue scree, can you give us the error code info?
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#12
kathv

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Ok, i'll do those things first. Next time I get the blue screen I'll note the error code. I'll talk to you again tomorrow, is that okay? thanks, Kathy
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#13
sandman01086

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your system doesn't look too bad spec for running XP another thing you could do is go Start > run type msconfig and hit startup tab

from here you can disable things that run on your computer from bootup

the most common things you can delete are: msnmsgr qttask wcescomm
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#14
kathv

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Ok, I did everything and it seems to be running better. Since I don't seem to have any viruses or trojans guess that's it for now, don't you think. Thanks for all your help.
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#15
Ztruker

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You really need to add memory, at least another 256MB. You will see a significant performance improvement when you do.
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