Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

New With Question [CLOSED]


  • This topic is locked This topic is locked

#16
odirish

odirish

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
I right click on the taskbar, but I do not see the word taskbar or image name. I get, Toolbars, cascade windows etc. I tried again in safe mode but it froze again. <_<

Mary Ann
  • 0

Advertisements


#17
Smokey

Smokey

    Member 1K

  • Retired Staff
  • 1,423 posts
Sorry you don't understand <_<. Just hit Ctrl-Alt-Delete instead and close out the programs I told you. On your system, just click "End Task" to close the program. Here are the rest of the instructions:

The programs you need to close are (one at a time, if found):

Cool creative.exe
realsched.exe
tgcmd.exe
TukatiRedistributor.exe

After you have closed these programs, be sure you're able to view hidden files and folders, and remove the following files and folders in bold:

C:\Program Files\Support.com\ <-- This Folder
C:\Program Files\Idleke\ <-- This Folder (name starts with this)
C:\Program Files\Common Files\Real\Update_OB\realsched.exe <-- This File
C:\Program Files\Tukati\ <-- This Folder
C:\PROGRAM FILES\GLOBALCHIN\ <-- This Folder

If you can't find any of them, just search for the words in bold and delete what you find.

Finally, reboot and post a new log. :D
  • 0

#18
odirish

odirish

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
I did the control alt delete and I don't see any of the programs that you mentioned. I tried again to delete the folders you mentioned in safe moade but it freezes.

Mary Ann <_<

Edited by odirish, 13 June 2004 - 10:03 AM.

  • 0

#19
Smokey

Smokey

    Member 1K

  • Retired Staff
  • 1,423 posts
It's ok, we'll get it. Just try deleting the folders I said in normal mode. If it says it can't delete because a program is running, it'll give you the name of the program. Close that program by using Ctrl-Alt-Delete and continue to delete the folder. Keep on untill all the files/folders I said to delete are deleted.
  • 0

#20
odirish

odirish

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Thought I'd better ask about this. I went under C; and could not find the files you mentiomed BUT..if I type in the file name under search, they show up under C: windows/system, should I still delete them if they are there? I didn't check for all of them. Also it say tukati redistributor and tukati client. Do I do both?

Mary Ann
  • 0

#21
odirish

odirish

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
My last post kind of got buried. Could you check it out before I move on to deleting some files? Thanks.

Mary Ann
  • 0

#22
admin

admin

    Founder Geek

  • Administrator
  • 24,501 posts
Hi Mary Ann, I suspect a virus or trojan may be responsible for you not being able to start your computer is safe mode.

Try running these free scans, and let us know the results: <_<
Run a free online virus scan here:
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

When finished, reboot and paste a new HijackThis log.
  • 0

#23
odirish

odirish

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Logfile of HijackThis v1.97.7
Scan saved at 12:30:57 AM, on 6/17/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\WINMODEM.101\wmexe.exe
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI CONTROL PANEL\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\THE CLEANER\TCA.EXE
C:\PROGRAM FILES\THE CLEANER\TCM.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O2 - BHO: (no name) - {02478D28-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_0_2_6.DLL
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER COMPANION\CCHELPER.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_0_2_6.DLL
O3 - Toolbar: POPStopperIE.CToolbar - {4B7B69EB-A00F-4FCD-B601-ACCBB86ED528} - C:\PROGRAM FILES\POP-STOPPER-IE\POP-STOPPER-IE.DLL
O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER COMPANION\POPUPUS.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [VoodooBanshee] rundll32.exe 3DBBps.dll,BansheeLoadSettings
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Part stop] C:\PROGRA~1\IDLEKE~1\Cool creative.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [tcactive] C:\PROGRAM FILES\THE CLEANER\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\PROGRAM FILES\THE CLEANER\tcm.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [winmodem] WINMODEM.101\wmexe.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ATIPOLL] ati2evxx.exe
O4 - HKLM\..\RunServices: [ATISmart] C:\WINDOWS\SYSTEM\ati2s9ag.exe
O4 - HKCU\..\Run: [SpamWasher] "C:\PROGRAM FILES\PANICWARE\SPAMWASHER\SWASHER.EXE"
O4 - HKCU\..\Run: [Tukati:4] C:\Program Files\Tukati\Redistributor\4\TukatiRedistributor.exe -r:4 -x:2
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7865.3809259259
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.micros...ontent/opuc.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...talls/yinst.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../yse/ymmapi.dll
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://sc.communitie...t/msnchat45.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communitie...UC/MsnPUpld.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamesp...nch/alaunch.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...72/mcinsctl.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzill...ller/dwnldr.cab
O16 - DPF: Sametime Meeting Toolkit ST25 - file://C:\WINDOWS\JAVA\CONTROLF1\STMeeting25.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/...gx/GrooveAX.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.co...ease/instub.cab
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} - http://download.micr...0367/wmavax.CAB
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} (PopCapLoaderCtrl Class) - http://zone.msn.com/...pcaploader1.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab

I did find 3 viruses. <_<
  • 0

#24
admin

admin

    Founder Geek

  • Administrator
  • 24,501 posts
We still have some spyware to remove, are you able to boot into safe mode now?
  • 0

#25
odirish

odirish

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Yes, I can open it in safe mode. I went to C:/Program Files..but I do not see any of the folders to be deleted such as Support.com, Idleke, realsched.exe, Tukati, and GlobalChin

Mary Ann
  • 0

Advertisements


#26
admin

admin

    Founder Geek

  • Administrator
  • 24,501 posts
Be sure you're able to view "hidden" folders:
click here -> http://www.xtra.co.n...1916458,00.html
  • 0

#27
odirish

odirish

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
I just wanted to say thanks. My original problem has been solved. I'll never understand it but I am glad you guys are here. Thanks again. <_<

Mary Ann
  • 0

#28
Kat

Kat

    Retired

  • Retired Staff
  • 19,711 posts
  • MVP
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP