[odirish]

I right click on the taskbar, but I do not see the word taskbar or image name. I get, Toolbars, cascade windows etc. I tried again in safe mode but it froze again.

Mary Ann

[Advertisements]

Sorry you don't understand . Just hit Ctrl-Alt-Delete instead and close out the programs I told you. On your system, just click "End Task" to close the program. Here are the rest of the instructions:

The programs you need to close are (one at a time, if found):

Cool creative.exe
realsched.exe
tgcmd.exe
TukatiRedistributor.exe

After you have closed these programs, be sure you're able to view hidden files and folders, and remove the following files and folders in bold:

C:\Program Files\Support.com\ <-- This Folder
C:\Program Files\Idleke\ <-- This Folder (name starts with this)
C:\Program Files\Common Files\Real\Update_OB\realsched.exe <-- This File
C:\Program Files\Tukati\ <-- This Folder
C:\PROGRAM FILES\GLOBALCHIN\ <-- This Folder

If you can't find any of them, just search for the words in bold and delete what you find.

Finally, reboot and post a new log.

[Smokey]

Sorry you don't understand . Just hit Ctrl-Alt-Delete instead and close out the programs I told you. On your system, just click "End Task" to close the program. Here are the rest of the instructions:

The programs you need to close are (one at a time, if found):

Cool creative.exe
realsched.exe
tgcmd.exe
TukatiRedistributor.exe

After you have closed these programs, be sure you're able to view hidden files and folders, and remove the following files and folders in bold:

C:\Program Files\Support.com\ <-- This Folder
C:\Program Files\Idleke\ <-- This Folder (name starts with this)
C:\Program Files\Common Files\Real\Update_OB\realsched.exe <-- This File
C:\Program Files\Tukati\ <-- This Folder
C:\PROGRAM FILES\GLOBALCHIN\ <-- This Folder

If you can't find any of them, just search for the words in bold and delete what you find.

Finally, reboot and post a new log.

[odirish]

I did the control alt delete and I don't see any of the programs that you mentioned. I tried again to delete the folders you mentioned in safe moade but it freezes.

Mary Ann

Edited by odirish, 13 June 2004 - 10:03 AM.

[Smokey]

It's ok, we'll get it. Just try deleting the folders I said in normal mode. If it says it can't delete because a program is running, it'll give you the name of the program. Close that program by using Ctrl-Alt-Delete and continue to delete the folder. Keep on untill all the files/folders I said to delete are deleted.

[odirish]

Thought I'd better ask about this. I went under C; and could not find the files you mentiomed BUT..if I type in the file name under search, they show up under C: windows/system, should I still delete them if they are there? I didn't check for all of them. Also it say tukati redistributor and tukati client. Do I do both?

Mary Ann

[odirish]

My last post kind of got buried. Could you check it out before I move on to deleting some files? Thanks.

Mary Ann

[admin]

Hi Mary Ann, I suspect a virus or trojan may be responsible for you not being able to start your computer is safe mode.

Try running these free scans, and let us know the results:
Run a free online virus scan here:
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

When finished, reboot and paste a new HijackThis log.

[odirish]

Logfile of HijackThis v1.97.7
Scan saved at 12:30:57 AM, on 6/17/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\WINMODEM.101\wmexe.exe
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI CONTROL PANEL\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\THE CLEANER\TCA.EXE
C:\PROGRAM FILES\THE CLEANER\TCM.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O2 - BHO: (no name) - {02478D28-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_0_2_6.DLL
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER COMPANION\CCHELPER.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_0_2_6.DLL
O3 - Toolbar: POPStopperIE.CToolbar - {4B7B69EB-A00F-4FCD-B601-ACCBB86ED528} - C:\PROGRAM FILES\POP-STOPPER-IE\POP-STOPPER-IE.DLL
O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER COMPANION\POPUPUS.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [VoodooBanshee] rundll32.exe 3DBBps.dll,BansheeLoadSettings
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Part stop] C:\PROGRA~1\IDLEKE~1\Cool creative.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [tcactive] C:\PROGRAM FILES\THE CLEANER\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\PROGRAM FILES\THE CLEANER\tcm.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [winmodem] WINMODEM.101\wmexe.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ATIPOLL] ati2evxx.exe
O4 - HKLM\..\RunServices: [ATISmart] C:\WINDOWS\SYSTEM\ati2s9ag.exe
O4 - HKCU\..\Run: [SpamWasher] "C:\PROGRAM FILES\PANICWARE\SPAMWASHER\SWASHER.EXE"
O4 - HKCU\..\Run: [Tukati:4] C:\Program Files\Tukati\Redistributor\4\TukatiRedistributor.exe -r:4 -x:2
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7865.3809259259
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.micros...ontent/opuc.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...talls/yinst.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.c.../yse/ymmapi.dll
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://sc.communitie...t/msnchat45.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communitie...UC/MsnPUpld.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamesp...nch/alaunch.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...72/mcinsctl.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzill...ller/dwnldr.cab
O16 - DPF: Sametime Meeting Toolkit ST25 - file://C:\WINDOWS\JAVA\CONTROLF1\STMeeting25.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/...gx/GrooveAX.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.co...ease/instub.cab
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} - http://download.micr...0367/wmavax.CAB
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} (PopCapLoaderCtrl Class) - http://zone.msn.com/...pcaploader1.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab

I did find 3 viruses.

[admin]

We still have some spyware to remove, are you able to boot into safe mode now?

[odirish]

Yes, I can open it in safe mode. I went to C:/Program Files..but I do not see any of the folders to be deleted such as Support.com, Idleke, realsched.exe, Tukati, and GlobalChin

Mary Ann

[admin]

Be sure you're able to view "hidden" folders:
click here -> http://www.xtra.co.n...1916458,00.html

[odirish]

I just wanted to say thanks. My original problem has been solved. I'll never understand it but I am glad you guys are here. Thanks again.

Mary Ann

[Kat]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.