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just a suggestion... it's kinda like the waiting room but if you have this you can get rid of the waiting room

have a forum for just problems... everyone posts they're problems in that forum... then when one of the helpers leaves a comment they move it to a different forum... this will allow all of the people to see all of the problems people have instead of having to search through 7 or 8 pages to find the last one... it also allows the people that need help know about how much longer it will take for someone to respond to them
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    GeekU Admin

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The point of having different forums is actually to improve response time. Not all of our staff members (or regular members) are experts in every area, and only malware staff are allowed to reply to malware issues. Having subforums for specific areas allows the people familiar with that particular area to more quickly find and answer posts they can help with. For example, some people are really knowledgeable about networks and hardware - why would they want to sift through all the posts about malware, games, operating systems, etc., just to find posts they could answer? Our way is actually much more efficient, and the Waiting Room lets us respond to those who have been missed.
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