today I ran a disc defrag as it was quite bad I hope this was ok?
Yes this was a good idea. I recommend using JKDefrag in the future
he has norton firewall is this ok? or is there a better one available?
Comodo is better, just make sure you fully remove Norton before installing Comodo if you choose to
once again thank you for your patience and your help.
No problem. Let me know if you have any more questions