[Emory]

Hi, I have another computer which is a little better than this one, but a while back i guess i got a virus. I ran a scan and it was to late. It shut down my comp and when i started back up, it just got stuck at the win 98 loading screen. I ran a virus scan in ms dos and found a file called proc kill. I really need to be able to fix it without reformatting, but its been sitting for a month because i dont know what else to do. I can get in it in safe mode but thats about it. Any help will be greatly appreciated. Thanks.

[Advertisements]

Ok, that's good you can get into safe mode. Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[Smokey]

Ok, that's good you can get into safe mode. Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[Emory]

Can i save that program onto a floppy or something then put it on the other comp? I cant get on the internet or anything with it.

[Emory]

Ok, i figured i could put it on a floppy so i did. It took me a few trys for the comp to open it because it kept freezing when i tried. But heres what i found:

Logfile of HijackThis v1.97.7
Scan saved at 4:48:45 PM, on 6/9/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\EXPLORER.EXE
A:\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\RunOnce: [WarnTimeChanged] rundll32 shell32.dll,Control_RunDLL timedate.cpl,,/m
O4 - Startup: HP OfficeJet Series 600 StartUp.lnk = C:\Program Files\HP OfficeJet Series 600\bin\HPOstart.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: AltaVista Search - file://C:\Program Files\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Translate - file://C:\Program Files\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextTranslation.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: AIM (HKLM)
O13 - WWW. Prefix: http://
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} (AltaVista Toolbar) - http://toolbar.altav...ta.cab?r=QLQOCJ
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzill...ller/dwnldr.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7980.6890393519
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab

[Smokey]

Good work . Reboot in safe mode (by tapping F8 at startup and select safe mode from the menu). Be sure you're able to view hidden files and folders, and remove the following files in bold:

C:\Windows\Downloaded Program Files\'anything altavista' Anything with the mention of altavista you need to delete. If you see one with a bunch numbers or scrambled letters, right-click on it, chooose properties, under the "Version" tab, see if says altavista anywhere. If it does, delete it!
C:\Program Files\Incredimail\ <-- This Folder
C:\Program Files\Dynamic Toolbar\ <-- This Folder

Next, please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: AltaVista Search - file://C:\Program Files\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Translate - file://C:\Program Files\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextTranslation.htm
O9 - Extra button: AIM (HKLM)
O13 - WWW. Prefix: http://
O16 - DPF: {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} (AltaVista Toolbar) - http://toolbar.altav...ta.cab?r=QLQOCJ
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzill...ller/dwnldr.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab

Reboot your PC and see if you can boot in regular mode.

[Emory]

Bah, sorry im having lots of trouble getting this done. When safe mode starts i get the Illegal operation error, and then when i open a folder and try to open a file or do something it freezes. When i tried to delete some of those files it froze, then when i tried to fix the ones you told me to, it gave me some error about not enough room. I think its because im running it off of a floppy but if i try to move the file it freezes.

[Emory]

Ok, i used ms dos to copy it to a folder and got rid of them all in the hijackthis, but i still cant go through the folders to find the stuff u want me to delete. I did try to boot it in normal but it still just acts like it keeps loading at the win 98 screen.

[Emory]

Ok, i did everything you said now, but it still wont work.

[Smokey]

Looks like you have to resort to a a complete Windows reinstallation. See this guide:

http://www.geekstogo...p?showtopic=479

[Kat]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.