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Dell Laptop Won't boot up


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#1
Zayness

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Last night my dell laptop shut down fine & has been working fine. This morning I turn it on and it gives the windows booting up screen F2 for set up F12 for set up (that screen) then it goes to a blue screen checking file system on C: this type of the file system is NTFS. The volume is dirty. CHKDSK is verifying files (stage 1 of 3) File verification is completed. CHKDSK is verifying indexes (stage 2 of 3) 5 percent completed.

Then it just stays there stuck & it won't boot up or anything. I also tried during the windows screen to hit the F2 and another time the F12 but none work.

Please help we need this laptop. What can i do? Thanks.

Its a dell Inspiron 8500 by the way :)


Zayness

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#2
Zayness

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I booted up in safe mode & did safe mode w/prompts but it puts all this writing on the screen but never gives a prompt - booted up again in safe mode & did last know configs that worked properly still didn't boot up - goes to blue screen of CHKDSK - this is the worse time for this to not work for us as my husband needs it today he's leaving on a business trip - please help. Thanks!
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#3
hfcg

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Hello, and welcome to Geeks To Go.

C: this type of the file system is NTFS. The volume is dirty

This means that there is corruption in a file(s)
You did not state how long you let the computer try to fix the corrupted sectors. Some times this takes a while.
Do you have the original operating system disc? (and what is your O.S. version?)
If you do we may be able to work through a repair, however I am afraid that the Hard drive may be bad.
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#4
Zayness

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Ok I finally managed to get the CHKDSK thingy to run all the way thru and boot up the computer but not its running really crappy & it connects to our wireless network but will not open any pages thru firefox or explorer????? Any ideas - help! Will run the hijack log on it for you & post -

Need to try to get this laptop running & reliable. Thanks.
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#5
Zayness

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Ok sorry about that since I can't get into any web pages on the laptop I cannot run the hijack log as of yet
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#6
hfcg

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NO Please do not post a HJT log here!
  • I am not qualified to help you with malware
  • HJT logs need to be posted in the malware forum.
Please go HERE
Thank you.
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#7
Zayness

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But I can't get the firefox or explorer to open so I cannot post a hijack log anyway - it is connected to the wireless internet & shows the connection as being fine but why can't any web pages open up?
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#8
hfcg

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You can use a flash drive to help you.
  • using the computer that is working fine, download and save to the flash drive HJT
    • when down loading select save
    • browse, select my computer
    • select the flash drive
  • copy/paste HJT from the flash drive on to the bad computer
  • rename HJT
  • scan and save a log
  • save as, my computer, flash drive
  • use the good computer to post the log from your flash drive

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#9
Zayness

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Ok thank you I will try that
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#10
hfcg

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Sorry, I wanted to add that if your computer is not infected please post back here for more help.
Thank you.
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