[angeline]

Hello,
Until just recently, whenever I try to open Firefox, a small little FF browser pops up with no heading and containing red words that look as follows:

<window id="main-window"

^ <menuitem id="menu_HelpPopup_reportertoolmenu"

----^ <menuitem id="menu_HelpPopup_reportPhishingtoolmenu"

----^ <menu id="helpMenu"

----^

I've already tried restarting the computer. Everything else is working fine, and Internet Explorer is okay. How do I fix this? And I am slightly alarmed by the message "reportPhishingtoolmenu".

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Phishing means the website is created to look like a legitimate one, thus fooling you to enter your username and password/credit card number into it, then they'll use it.

If it is a phishing tool, it should allow you to access FF, and it'll redirect you to a phishing page, not disable your browser.

Try uninstalling and reinstalling Firefox. If nothing works, post back.

~Kelvin

[Kelvin]

Phishing means the website is created to look like a legitimate one, thus fooling you to enter your username and password/credit card number into it, then they'll use it.

If it is a phishing tool, it should allow you to access FF, and it'll redirect you to a phishing page, not disable your browser.

Try uninstalling and reinstalling Firefox. If nothing works, post back.

~Kelvin

[sari]

That's not a phishing attempt. I did a Google search and found some information about this.

From this site:

I searched a bit the net and found out the menu_HelpPopUp_reportertoolmenu is related to a Reporter add-on that ships with SeaMonkey (who came up with this name anyway?!). The Website Reporter Tool [Help-->Report Broken Web Site] that is used by Netscape and Firefox does not select correctly its language sometimes and cause this error to appear.

Also found here.

Sometimes the Website Reporter Tool [Help-->Report Broken Web Site] does not select its language correctly. If you run across this, switch to another language, then switch back.

There are several things you could try. The first one is changing language, although this seems to apply only if you have any other than English (en-us) as your primary language selection. Go to Tools > Options > Advanced. You'll see Languages on the window - select Choose, change your language selection, highlight the one at the top and click on Move Down, then click ok to exit. I would close Firefox, then re-open it and change it back to the original selection.

Secondly, check your Add-ons - Go to Tools > Add-ons. It will give you a list of Add-ons - you could try disabling any Add-ons you have and see if that makes a difference.

Make sure you have the current updates for Firefox - this appears to be an older problem. Go to Help > Check for Updates.

Let us know if this helps.