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Help with installing iTunes


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#1
Snowdrop85

Snowdrop85

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Hi,

I have been trying to upgrade my iTunes to 7.6, I have been unable to upgrade since version 7.3 it fails right at the end, well this time it didn't work either. I took the advice of the Apple support pages and uninstalled iTunes but when I try to re-install I get this during the first part when it is installing QuickTime,

A portion of the folder path " is invalid. It is either empty or exceeds the length allowed by the system.

I click OK and get this,

The installation of QuickTime did not complete successfully. iTunes requires QuickTime.

I have tried to uninstall QuickTime but I get the same messages.

Can anyone help me?! Apple have no support system for these type of issues.

I literally don't know what to do now, I can't get iTunes back with out removing QuickTime, but I can't remove QuickTime!!
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#2
Snowdrop85

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Someone on a different forum suggested the Window Installer Utility, which I just noticed in a previous post. That worked!
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#3
mvm_puzzled

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I have this exact problem, the message appeared when upgrading to the latest version on iTunes which comes bundled with a quicktime, the invalid folder path message appears and the install fails, I have tried quicktime upgrade as a stand alone but this fails as well and using the windows uninstaller for quicktime leads to the same message. Using the repair facility in the installer has not helped. Next I uninstalled iTunes but still cannot uninstall Quicktime and now cannot even access the old version of iTunes. My new iPod nano requires the update otherwise I would just have left things alone. Any ideas what next?
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#4
mvm_puzzled

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I have this exact problem, the message appeared when upgrading to the latest version on iTunes which comes bundled with a quicktime, the invalid folder path message appears and the install fails, I have tried quicktime upgrade as a stand alone but this fails as well and using the windows uninstaller for quicktime leads to the same message. Using the repair facility in the installer has not helped. Next I uninstalled iTunes but still cannot uninstall Quicktime and now cannot even access the old version of iTunes. My new iPod nano requires the update otherwise I would just have left things alone. Any ideas what next?
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