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Getting BSOD - Win32k.sys


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#1
hellsaint

hellsaint

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Hello, I have a computer running XP Home and was working fine. I didn't install any new software or hardware, but when I turned on the computer this past monday I got this BSOD:

Stop 0X000008E (0xc0000005, 0xBF84CAA6, 0xF8027C30, 0x00000000)

WIN32K.SYS - address BF84CAA6 base at BF800000, Datestamp 45F013F6

also right now, i can't even boot into safemode, if anyone can help me fix this issue it would be greatly appreciated

Edited by hellsaint, 22 January 2008 - 02:06 PM.

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#2
krmooo

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Did you recently update any software or
drivers?
>Since the problem is associated with Win32k.sys, the
source of the error
>might be a third-party remote control program. If such
software is
>installed, the service can be removed by starting the
system using the
>Recovery Console and deleting the offending system
service file.


>In addition, a faulty device driver or system service



might be responsible

>for this error. Hardware issues, such as BIOS


incompatibilities, memory

>conflicts, and IRQ conflicts can also generate this
error.
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#3
Ztruker

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Welcome hellsaint.

krmoo, hellsaint said in his initial post that he had not installed any new software or hardware.

This kind of error can be caused by defective memory, so the first thing I would do is run a memory test program. Either of the following will do:

Memtest86
Microsoft Memory Diagnostic

Also, have you had any malware infections that you removed recently or did you run a registry cleaner?
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#4
krmooo

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well fyi i ask if any was updated not newly installed. chastise me by mail not in a forum ty

Edited by krmooo, 23 January 2008 - 02:27 PM.

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#5
Ztruker

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krmooo, my apologies. Did not mean that to be any kind of negative post. I'll PM in the future.
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