[Rorschach112]

No what you posted was the log file

Load up runscanner, click Save .run file, save this to your desktop. Then go and zip this file. Post back here, go to Browse > Find the .run file which is zipped, click Upload

That will do the job

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ok i dont know what im doing... i opened what i believe is the zip file and again it comes up with that runscnaner startup analyzer and it has a long list(like those logs ive posted in the past) there are ~ a dozen items in red that they want to fix. is there a way i can copy those for you a different way. sorry for my confussion


ok i have done this over and over so apprently Im making the same mistake and my husband is going over this with me


if you would like i was able to copy the runscanner startup analyzer from my desktop- i can email it to you if necessary.

im sorry but i must goto to bed im exhaused at this point and so discouraged since im having trouble following your instuction(my fault).

I want to THANK YOU so much for the time you have spent helping me and hope we are close to closure. I look forward to your reply in the A.M.

Edited by manzrdh, 26 January 2008 - 09:49 PM.

[manzrdh]

ok i dont know what im doing... i opened what i believe is the zip file and again it comes up with that runscnaner startup analyzer and it has a long list(like those logs ive posted in the past) there are ~ a dozen items in red that they want to fix. is there a way i can copy those for you a different way. sorry for my confussion


ok i have done this over and over so apprently Im making the same mistake and my husband is going over this with me


if you would like i was able to copy the runscanner startup analyzer from my desktop- i can email it to you if necessary.

im sorry but i must goto to bed im exhaused at this point and so discouraged since im having trouble following your instuction(my fault).

I want to THANK YOU so much for the time you have spent helping me and hope we are close to closure. I look forward to your reply in the A.M.

Edited by manzrdh, 26 January 2008 - 09:49 PM.

[Rorschach112]

Yes we are nearly done

Post me a new DSS log and tell me how your PC is running

[manzrdh]

the comuter seems to be running better, but i didnt shut it down yesterday fearing that it was coming back (stupid uh?)

here is your dss:

Deckard's System Scanner v20071014.68
Run by Compaq_Owner on 2008-01-27 12:27:51
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Compaq_Owner.exe) ----------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:28:12 PM, on 1/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\sm56hlpr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\program files\slide\slide.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\VTTimer.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Compaq_Owner\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\COMPAQ~1.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...&pf=desktop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Slide.exe] c:\program files\slide\slide.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Panda ActiveScan - {653D93AF-C741-4e5e-8C1B-59BA43F93E16} - http://www.pandasoft....com/activescan (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmar...martActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail....es/MSNPUpld.cab
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://static.slide....ageUploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 9365 bytes

-- Files created between 2007-12-27 and 2008-01-27 -----------------------------

2008-01-23 00:29:03 0 d-------- C:\WINDOWS\system32\ActiveScan
2008-01-23 00:01:27 0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-01-22 23:54:57 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-01-22 23:54:57 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\SUPERAntiSpyware.com
2008-01-22 23:47:45 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-01-22 23:32:55 0 d-------- C:\Program Files\Trend Micro
2008-01-22 21:55:17 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Grisoft
2008-01-22 21:54:28 0 d-------- C:\Documents and Settings\All Users\Application Data\Grisoft
2008-01-20 18:10:10 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Webroot
2008-01-20 18:09:26 0 d-------- C:\Documents and Settings\All Users\Application Data\Geek Squad
2008-01-20 18:07:14 0 d-------- C:\WINDOWS\pss
2008-01-06 15:16:56 0 d-------- C:\Program Files\Norton 360


-- Find3M Report ---------------------------------------------------------------

2008-01-26 08:03:03 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Slide
2008-01-25 17:00:30 11374 --a------ C:\Documents and Settings\Compaq_Owner\Application Data\wklnhst.dat
2008-01-25 16:06:06 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-01-22 23:47:45 0 d-------- C:\Program Files\Common Files
2008-01-19 22:08:09 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\AdobeUM
2008-01-06 19:30:20 0 d-------- C:\Program Files\Symantec
2008-01-06 17:29:45 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Apple Computer
2008-01-06 15:46:23 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Symantec
2007-12-26 19:24:11 0 d-------- C:\Program Files\iTunes
2007-12-26 19:05:47 0 d-------- C:\Program Files\iPod
2007-12-26 18:58:59 0 d-------- C:\Program Files\QuickTime
2007-12-26 18:54:19 0 d-------- C:\Program Files\Apple Software Update
2007-12-26 18:52:14 0 d-------- C:\Program Files\Common Files\Apple
2007-12-24 17:41:47 0 d-------- C:\Program Files\Microsoft Silverlight


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HPBootOp"="C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [02/26/2005 12:34 AM]
"SMSERIAL"="sm56hlpr.exe" [01/24/2005 04:56 AM C:\WINDOWS\sm56hlpr.exe]
"LSBWatcher"="c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe" [10/14/2004 03:54 PM]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [05/07/2005 12:14 AM]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe" [03/04/2004 10:46 AM]
"HP Component Manager"="C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [12/22/2003 07:38 AM]
"HP Software Update"="C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [02/18/2004 12:55 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [12/11/2007 10:56 AM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [12/11/2007 12:10 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [07/17/2007 08:54 PM]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [06/11/2007 04:25 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 06:24 PM]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 07:00 AM]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [07/20/2007 07:36 PM]
"Slide.exe"="c:\program files\slide\slide.exe" [04/26/2007 12:30 PM]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [02/27/2007 11:39 AM]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\runonce]
"RunNarrator"=Narrator.exe

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Compaq Connections.lnk - C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe [5/7/2005 12:27:23 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableTaskMgr"=1 (0x1)
"DisableRegistryTools"=0 (0x0)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 12:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 02/27/2007 11:39 AM 282624 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
AutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{00cc60c4-8b14-11db-8b91-0011d8f1f6bf}]
AutoRun\command- J:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{1822e9d2-0073-11da-88b8-806d6172696f}]
AutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480

*Newly Created Service* - COMHOST



-- End of Deckard's System Scanner: finished at 2008-01-27 12:29:20 ------------

[Rorschach112]

Hello

the comuter seems to be running better, but i didnt shut it down yesterday fearing that it was coming back (stupid uh?)

We actually tell some users not to reboot their PC until we run a fix to ensure the malware comes back, so was a good idea you did it

One thing that is refusing to go


Double click Runscanner.exe, click Classic Mode, Start a scan, then check the box beside these entries

160 HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System
------------------------------------------------------------------
DisableTaskMgr : 1

170 HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2
------------------------------------------------------------------------
{00cc60c4-8b14-11db-8b91-0011d8f1f6bf} : J:\LaunchU3.exe -a
{1822e9d2-0073-11da-88b8-806d6172696f} : C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480
D : C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480


Click Item Fixer and Fix all


Then reboot and post a new DSS log

[manzrdh]

i dont know about this program i seem to have so much trouble with it , I ran it in classic mode, scanned as you said,


WOW Ijust figured out how to check the items I going to fix the ones i can with the exception of the two below. then i will rebot and post a new dss shortly


160 HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System

170 HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2

will post in 5 minutes

Edited by manzrdh, 27 January 2008 - 01:25 PM.

[manzrdh]

didnt remove the 2 items in the previous post

here is the lastest DSS


Deckard's System Scanner v20071014.68
Run by Compaq_Owner on 2008-01-27 14:30:21
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Compaq_Owner.exe) ----------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:31:05 PM, on 1/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\program files\slide\slide.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
C:\Documents and Settings\Compaq_Owner\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\COMPAQ~1.EXE
C:\Program Files\iPod\bin\iPodService.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...&pf=desktop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Slide.exe] c:\program files\slide\slide.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Panda ActiveScan - {653D93AF-C741-4e5e-8C1B-59BA43F93E16} - http://www.pandasoft....com/activescan (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmar...martActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail....es/MSNPUpld.cab
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://static.slide....ageUploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 9275 bytes

-- Files created between 2007-12-27 and 2008-01-27 -----------------------------

2008-01-23 00:29:03 0 d-------- C:\WINDOWS\system32\ActiveScan
2008-01-23 00:01:27 0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-01-22 23:54:57 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-01-22 23:54:57 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\SUPERAntiSpyware.com
2008-01-22 23:47:45 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-01-22 23:32:55 0 d-------- C:\Program Files\Trend Micro
2008-01-22 21:55:17 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Grisoft
2008-01-22 21:54:28 0 d-------- C:\Documents and Settings\All Users\Application Data\Grisoft
2008-01-20 18:10:10 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Webroot
2008-01-20 18:09:26 0 d-------- C:\Documents and Settings\All Users\Application Data\Geek Squad
2008-01-20 18:07:14 0 d-------- C:\WINDOWS\pss
2008-01-06 15:16:56 0 d-------- C:\Program Files\Norton 360


-- Find3M Report ---------------------------------------------------------------

2008-01-26 08:03:03 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Slide
2008-01-25 17:00:30 11374 --a------ C:\Documents and Settings\Compaq_Owner\Application Data\wklnhst.dat
2008-01-25 16:06:06 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-01-22 23:47:45 0 d-------- C:\Program Files\Common Files
2008-01-19 22:08:09 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\AdobeUM
2008-01-06 19:30:20 0 d-------- C:\Program Files\Symantec
2008-01-06 17:29:45 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Apple Computer
2008-01-06 15:46:23 0 d-------- C:\Documents and Settings\Compaq_Owner\Application Data\Symantec
2007-12-26 19:24:11 0 d-------- C:\Program Files\iTunes
2007-12-26 19:05:47 0 d-------- C:\Program Files\iPod
2007-12-26 18:58:59 0 d-------- C:\Program Files\QuickTime
2007-12-26 18:54:19 0 d-------- C:\Program Files\Apple Software Update
2007-12-26 18:52:14 0 d-------- C:\Program Files\Common Files\Apple
2007-12-24 17:41:47 0 d-------- C:\Program Files\Microsoft Silverlight


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HPBootOp"="C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [02/26/2005 12:34 AM]
"SMSERIAL"="sm56hlpr.exe" [01/24/2005 04:56 AM C:\WINDOWS\sm56hlpr.exe]
"LSBWatcher"="c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe" [10/14/2004 03:54 PM]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [05/07/2005 12:14 AM]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe" [03/04/2004 10:46 AM]
"HP Component Manager"="C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [12/22/2003 07:38 AM]
"HP Software Update"="C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [02/18/2004 12:55 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [12/11/2007 10:56 AM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [12/11/2007 12:10 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [07/17/2007 08:54 PM]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [06/11/2007 04:25 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 06:24 PM]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 07:00 AM]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [07/20/2007 07:36 PM]
"Slide.exe"="c:\program files\slide\slide.exe" [04/26/2007 12:30 PM]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [02/27/2007 11:39 AM]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\runonce]
"RunNarrator"=Narrator.exe

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Compaq Connections.lnk - C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe [5/7/2005 12:27:23 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"=0 (0x0)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 12:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 02/27/2007 11:39 AM 282624 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

*Newly Created Service* - COMHOST



-- End of Deckard's System Scanner: finished at 2008-01-27 14:31:44 ------------

[Rorschach112]

Your logs are clean ! We need to do a few things

You can delete the tools that we used


You now need to update your Java and remove your older versions.

Please follow these steps to remove older version Java components.

* Click Start > Control Panel.
* Click Add/Remove Programs.
* Check any item with Java Runtime Environment (JRE) in the name.
* Click the Remove or Change/Remove button.

Download the latest version of Java Runtime Environment (JRE), and install it to your computer from
here



Now we need to create a new System Restore point.

Click Start Menu > Run > type (or copy and paste)

%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next. Name it and click Create, when the confirmation screen shows the restore point has been created click Close.

Next goto Start Menu > Run > type

cleanmgr

Click OK, Disk Cleanup will open and start calculating the amount of space that can be freed, Once thats finished it will open the Disk Cleanup options screen, click the More Options tab then click Clean up on the system restore area and choose Yes at the confirmation window which will remove all the restore points except the one we just created.

To close Disk Cleanup and remove the Temporary Internet Files detected in the initial scan click OK then choose Yes on the confirmation window.

• Make sure you have an Internet Connection.
• Double-click OTMoveIt2.exe to run it.
• Click on the CleanUp! button
• A list of tool components used in the Cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OtMoveit2 to rech the Internet, please allow the application to do so.
• Click Yes to beging the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

Below I have included a number of recommendations for how to protect your computer against malware infections.

* Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.

* To reduce re-infection for malware in the future, I strongly recommend installing these free programs:
SpywareBlaster protects against bad ActiveX
IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all
Have a look at this tutorial for IE-Spyad here

* SpywareGuard offers realtime protection from spyware installation attempts.

Make Internet Explorer more secure

• Click Start > Run
• Type Inetcpl.cpl & click OK
• Click on the Security tab
• Click Reset all zones to default level
• Make sure the Internet Zone is selected & Click Custom level
• In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
• Next Click OK, then Apply button and then OK to exit the Internet Properties page.

* MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

* Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
Here

* Take a good look at the following suggestions for malware prevention by reading Tony Klein’s article 'How Did I Get Infected In The First Place'
Here

Thank you for your patience, and performing all of the procedures requested.

[manzrdh]

Rorschach112

OMG it cant be true I have not slept much in the last week because of this--its gone.

Again I would like to thank you for your time and patience in this matter.

I will definitely will be giving a donation on your behalf and tell my friends of your superb service & website.

I have done all that you have stated with the exception of Mozilla Firefox which I will do later since I dont want to look at a computer for a while.

One quick question: that antispywarebot program which i just paid for and we removed ---I guess it is not good to have?

I hope that I dont need your service again but if need be I'll look you guys up again

Sincerely yours

Dinene Manz

[Rorschach112]

Hello

One quick question: that antispywarebot program which i just paid for and we removed ---I guess it is not good to have?

Sadly it is another malware program. A lot of programs try get users to buy their product by claiming they are infected when they aren't. This is one of them. Read this link

http://www.castlecop...SpywareBot.html


I will suggest some alternatives that are all free and really great for removing malware

* I recommend the following anti-spyware programs to protect yourself against spyware, make sure you only use one real-time anti-spyware protection program though :
AVG anti-spyware
SUPERAntiSpyware
Spybot - Search and Destroy
Ad-Aware 2007 Free

I hope that I dont need your service again but if need be I'll look you guys up again

Glad we could help


Let me know if you have any questions before I close the thread

[manzrdh]

No I think thats it.

[Rorschach112]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.