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USB ports not working.


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#1
stasfickit

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Hi,
Currently my computer has a few problems but this one is driving me crazy. My USB ports are not working. When I plug anything in the device I plug in gets power but nothing pops up saying that the device is recognized. {Ex. I plug in my ipod, it charges but itunes doesn't open. or I plug in my usb mouse, it lights up but wont work/move.}

I've checked the device manager but it says that they are all working properly. While trying to solve my problem I noticed that in the UPS area it had a yellow exclamation mark saying

"UPS service is currently stopped."


I thought maybe it had something to do with the USB Ports not working so I tried to start the service (UPS Service) and I got an error message saying

Could not start the Uninterruptible Power Supply service on Local Computer "Error 2481: The UPS Service is not configured correctly."


I'm not very computer savy and the UPS could probably have nothing to do with the USB ports not working but I thought i'd add that in.

I have a Gateway Computer and am running on Windows XP Home Edition Service Pack 2.

Your help would be greatly appreciated! :)
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#2
Neil Jones

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UPS = Uninterruptable Power Supply.
USB = Universal System Bus.

Not the same thing.

Delete all of the entries in Device Manager under the Universal System Bus section and restart the computer. It should find everything again and then with any luck all your USB stuff should work again.
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#3
stasfickit

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I did as you said and restarted the computer. The hardware was found and installed but USB ports still don't work. I even went into the BIOS settings but everything in there that had to do with USB was enabled.

Anymore suggestions?
Thanks.
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#4
Neil Jones

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Is this the ports on the front or the ports on the back?
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#5
happyrock

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might want to try this...

First step, Start, Programs, Accessories, System Tools, System Restore. Create a restore point
and name it something like "Before USB Fix". This is to bail you out if something goes wrong during
the following process and makes things worse.

Create a file with NOTEPAD containing the following lines and save it as FIX.REG

You should have 3 boxes on the bottom in NOTEPAD.
1)Filename : fix.reg

2)Save as type: all files
3)Encoding: ANSI
If you do not change it from txt type to All files type, then the file will actually be
fixcd.reg.txt, this won't accomplish the desired result.

-------------------------- Use text after this line --------------------------------

REGEDIT4
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session
Manager\Environment]"DEVMGR_SHOW_NONPRESENT_DEVICES"="1"

-------------------------- Use text before this line --------------------------------


Double click on FIX.REG and say yes to the Merge Into Registry question.

Unplug ALL USB devices.
Open Device Manager.
View, Show Hidden Devices.
Uninstall all devices under USB Controllers.
Uninstall all devices under Disk Drives that you know are not present.

Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished.
Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
If you have a yellow ? with unknown devices, uninstall all of the entries there as well.


When this is done, reboot TWICE.

Reconnect the USB devices and see if they're recognized properly.

NOTE: If you have a USB keyboard and/or mouse...plug in PS/2 style keyboard and mouse

Edited by happyrck, 27 January 2008 - 05:39 PM.

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#6
stasfickit

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Neil Jones - It's all of my six ports.

happyrck- I'll give ur suggestion a try.
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#7
stasfickit

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Ok here's the update,

first, I didn't find storage volumes, so I just moved on, but everything else went well.

Secondly, When i rebooted the first time the computer found the hardware and installed it but, i kept getting a "did not pass windows logo test". I really don't understand that since my usb ports worked fine untill recently.

lastly, and sadly my usb ports still don't work. I tried them (all 6) with different things (i.e. ipod, mouse, camera) and they all get power (ipod charges, mouse lights up) but the computer doesn't acknowledge them.

I'll try anything. Anymore suggestions?
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#8
happyrock

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you could try reinstalling your chipset driver....look in the bios and be sure anything related to usb is enabled
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#9
stasfickit

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Sorry for the late response.

I've checked the BIOS before and everything that had to do with USB was enabled but I'll check it again just in case.
Could I possibly get a step by step on how to reinstall a chipset driver, because I wouldn't even know how to start. lol.
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#10
happyrock

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first try this...somewhere in the bios is a option to have the bios or windows control the PCI/PnP ...whichever way yours it set ..toggle it to the other one (if its set to yes...change it to no) press F10 to save your settings usually F10..but read your screen to see what yours is and reboot

for the chipset drivers how to go here..

Edited by happyrck, 31 January 2008 - 10:34 AM.

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#11
stasfickit

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In the BIOS the only thing I found that was similar to what you said was an option that said : " Wake on PCI PME?" the option it had was "Power On" I didn't change anything because i wasn't sure if that was what you were talking about.
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#12
happyrock

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To enable USB in the BIOS one or more of the following statements must be true.

USB Keyboard - DOS or Enabled ....(Even if you have NO USB Keyboard)

Legacy USB Support - Enabled

and/or

Assign IRQ for USB - Enabled (Some combinations of OS and BIOS version require this setting to be Disabled).


USB Does NOT like to share it's IRQ with another device especially when the user is employing sophisticated USB peripherals. Even though Windows may report NO conflict, if USB is sharing its IRQ with another system peripheral, (i.e. video, sound, SCSI etc.), that is often the source of the problem. (IRQ Holder for PCI Steering is NOT considered another device)

If there are NO references to USB in the BIOS setup, your BIOS Version Needs To Be Updated.

for the lowdown on BIOS Settings - PCI / PnP Configuration...go here..


Plug and Play Aware OS

This setting is shown on only some BIOSes. If present, enabling this tells the BIOS that you are using an operating system that supports the Plug and Play specification...if this is enabled try disabling it...
no joy
click on start...run...type in services.msc...scroll down to plug and play...set it to automatic and make sure it is started...close services down...reboot
could you post a screenshot like mine from the device manager

Edited by happyrck, 05 February 2008 - 08:57 AM.

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#13
stasfickit

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Posted Image

Here is my Device Manager Picture.
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#14
happyrock

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did you do the other things I asked you to do...
this may not work but I am running out of things to try...create a restore point...name it before usb fix..then
go here and get the usb fix WindowsXP-KB822603-x86-ENU.exe...once you download it just click on it to install it...reboot

no joy...
right click on my computer....properties...hardware tab...device manager..view..click on resources by connection...post the screenshots for me..

Edited by happyrck, 06 February 2008 - 08:28 AM.

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#15
stasfickit

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Hello,
I have done everything you've asked me to try except the PCI/PnP ( where you asked me to switch the setting) because i did not find something like that in my BIOS.

I reinstalled my chip set driver and no luck.

I tried your usb fix but i got this lovely message. Posted Image
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