Hi. Because Netgear is a brand and not a service, I don't think they have temporary issues. What I'd like for you to do is reset your modem and router. Go ahead and unplug the power going to both the modem and router, and leave them unplugged for about a minute. Next, restore power to the modem, and wait for it to properly start (check your status lights). Give it about 30 seconds to complete this process. Now, restore power to the router and wait for about another 30 seconds, or until the status lights are all in order. Keep in mind that it may take longer for you to connect to the Internet after, because you will need to obtain a network IP and such. Let me know how this works for you.