[mwcook]

Hello.

Did scan and fixed checked items. Some problems I'm having:
Computer restarts (pretty often) when I try to connect to the internet
On start up I get the following messages:
Error oxo:failed for C:\Documents and Settings\Maxine Cook\Application Data\Comodo\Firewall Pro\Data\Res Files\Proactive.ico
Error: Error while extracting resource from C:\Program Files\Firewall\CRprocess.dll Aborting application
When these errors show up, the Comodo icon is not present near the clock.

Also, when I run the virus program this appears:
Unable to scan the filename, directory name or label syntax is incorrect
Documents and Settings\Natalie Cook\Local Settings\Temporary Internet Files\Context.IE5\LIPIBCTE3\nNamesialdata

I've included the latest log in case you needed it.

Thanks again.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:21:14 PM, on 2/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\UStorSrv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://fc.dekalb.k12.ga.us/~rlq2767/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -s
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony...ct/VaioInfo.CAB
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by119fd.bay11...es/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1108343189202
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...es/abasetup.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by109fd.bay10...ex/HMAtchmt.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{998F89AB-5C29-46B2-AB0D-1FE24522970E}: NameServer = 85.255.113.140 85.255.112.93
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe

--
End of file - 4793 bytes

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Hello

Please download FixWareout from here:
http://downloads.sub.../Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. If your firewall gives an alert, (because this tool will download an additional file from the internet), please don't let your firewall block it, but allow it instead.
Then you will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
Once the desktop loads please post the text that will open (report.txt) and a new Hijackthis log

If you have internet connection problems then do the following :

Please go to Start -> Control Panel, and choose Network Connections. Then right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and left click on properties. Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says Obtain DNS servers automatically. Click OK twice, and restart your computer.




Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


Also post a new HijackThis log

[Rorschach112]

Hello

Please download FixWareout from here:
http://downloads.sub.../Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. If your firewall gives an alert, (because this tool will download an additional file from the internet), please don't let your firewall block it, but allow it instead.
Then you will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
Once the desktop loads please post the text that will open (report.txt) and a new Hijackthis log

If you have internet connection problems then do the following :

Please go to Start -> Control Panel, and choose Network Connections. Then right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and left click on properties. Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says Obtain DNS servers automatically. Click OK twice, and restart your computer.




Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


Also post a new HijackThis log

[mwcook]

Hi,
New logs

Username "Maxine Cook" - 02/15/2008 18:08:52 [Fixwareout edited 9/01/2007]

~~~~~ Prerun check

Successfully flushed the DNS Resolver Cache.


System was rebooted successfully.

~~~~~ Postrun check
....
....
~~~~~ Misc files.
....
~~~~~ Checking for older varients.
....

~~~~~ Current runs (hklm hkcu "run" Keys Only)
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\run]
"avast!"="C:\\PROGRA~1\\ALWILS~1\\Avast4\\ashDisp.exe"
"COMODO Firewall Pro"="\"C:\\Program Files\\COMODO\\Firewall\\cfp.exe\" -h"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\run]
"ClockSync"="\"C:\\Program Files\\ClockSync\\Sync.exe\" /q"
....
Hosts file was reset, If you use a custom hosts file please replace it...
~~~~~ End report ~~~~~

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:06:07 PM, on 2/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\UStorSrv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKCU\..\Run: [ClockSync] "C:\Program Files\ClockSync\Sync.exe" /q
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony...ct/VaioInfo.CAB
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by119fd.bay11...es/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1108343189202
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...es/abasetup.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by109fd.bay10...ex/HMAtchmt.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{998F89AB-5C29-46B2-AB0D-1FE24522970E}: NameServer = 205.152.37.23 205.152.144.23
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe

--
End of file - 4754 bytes

Malwarebytes' Anti-Malware 1.03
Database version: 364

Scan type: Quick Scan
Objects scanned: 29128
Time elapsed: 5 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{a4730ebe-43a6-443e-9776-36915d323ad3} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{aa4939c3-deca-4a48-a454-97cd587c0ef5} (Adware.NetOptimizer) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{eee4a2e5-9f56-432f-a6ed-f6f625b551e0} (Adware.NetOptimizer) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\mspb.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

[Rorschach112]

Your logs are clean ! We need to do a few things

Now lets uninstall Combofix:

• Click START then RUN
• Now type Combofix /u in the runbox and click OK

The above procedure will do the following:

• Delete ComboFix and its associated files and folders.
• Delete VundoFix backups, if present
• Delete the C:\Deckard folder, if present
• Delete the C:_OtMoveIt folder, if present
• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Reset System Restore.

Below I have included a number of recommendations for how to protect your computer against malware infections.

* Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.

* To reduce re-infection for malware in the future, I strongly recommend installing these free programs:
SpywareBlaster protects against bad ActiveX
IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all
Have a look at this tutorial for IE-Spyad here

* SpywareGuard offers realtime protection from spyware installation attempts.

Make Internet Explorer more secure

• Click Start > Run
• Type Inetcpl.cpl & click OK
• Click on the Security tab
• Click Reset all zones to default level
• Make sure the Internet Zone is selected & Click Custom level
• In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
• Next Click OK, then Apply button and then OK to exit the Internet Properties page.

* MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

* Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
Here

* Take a good look at the following suggestions for malware prevention by reading Tony Klein’s article 'How Did I Get Infected In The First Place'
Here

Thank you for your patience, and performing all of the procedures requested.

[mwcook]

Uninstalled ComboFix. Really appreciate your time and assistance. Will heed your recommendations. I have a question about FireFox--I only have 1.68 GB left on my hard drive--will that be enough to run it smoothly? Thanks again for all your help.

[Rorschach112]

I think that may be pushing it

Try this it might free up some room

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.



Then see how much space you have

I would recommend you use Firefox when you have the necessary space

Any more questions ?

[mwcook]

No, that's it for now (I think). THANKS!!

[Rorschach112]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.