[hfcg]

Hello,
To learn about Event viewer please go here.
I am not familiar with UPHClean. A utility is a program, You must open or run it.

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From the download page:

The User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending. This can result in problems when using Roaming User Profiles in a server environment or when using locked profiles as implemented through the Shared Computer Toolkit for Windows XP.

You don't do anything, it's there and does it's thing when you logoff or shutdown.

[Ztruker]

From the download page:

The User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending. This can result in problems when using Roaming User Profiles in a server environment or when using locked profiles as implemented through the Shared Computer Toolkit for Windows XP.

You don't do anything, it's there and does it's thing when you logoff or shutdown.

[mblack18]

ok I installed it and then tried to restart and the same thing happened. any suggestions? hfcg recommended getting another power supply, but I wont be able to do that until I get paid. Is there anything else we can try in the meantime? Thanks to everyone for being so patient in dealing with a "56 year old rookie"

[Ztruker]

We were all rookies at one time or another. Hang in there, we'll figure this out.

This web site has a lot of useful information on shutdown problems:

http://support.micro...123120121120120

This is another good site:

http://aumha.org/win5/a/shtdwnxp.php

[mblack18]

Well, after countless hours stumbling around, I believe I have solved the problem!!! It was Limewire causing the problem. I changed the start up setting to not have Limewire open on start-up and then I was able to restart and shutdown just as it should. I hope this bit of information will help someone out in the future, if they are experiencing the same problem I had. Once again, I'd like to thank you two guys for coming to my rescue, and being patient during the session. Keep up the good work. This was the first time I ever got help with a problem as fast as I did this time. Thanks again.