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Windows freezes at splash screen


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#1
Master Relhok

Master Relhok

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Help! I am running Windows XP pro and when I try to restart from Windows it freezes at the Windows splash screen . Then when I press the restart button I am taken to the screen where I have startup options ie: Safe mode, etc. From there I can select "Start Windows Normally" and it boots up just fine. Any ideas?
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#2
Ztruker

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When did this start happening? Is it something new or has it been going on for awhile?

Reason I ask is if it's fairly new, you could try doing a System Restore to a date before it started and see if that resolves the problem. To use System Restore, do the following:

Click on Start, Programs, Accessories, System Tools, System Restore.
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#3
Master Relhok

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the computer stopped working all together a while back and I thought it was the hard drive so I put another one in it as a master and set the old one to slave then it seemed to work so I changed the BIOS settings to boot up from the old one and it seemed to work for a couple of restarts then seems to be getting progressively worse. I tried to do a system restore but the restore points were all gone. then I noticed it wasn't connecting to the network so tried to bring up the Network connections window and there was nothing in it. No icons at all. and when I try to view workgroup computers, nothing shows up even though I have 3 other computers in that workgroup on the network. I am thinking it might be the hard drive going bad. I bought it used.
When I boot to the new hard drive that has Vista on it everything seems to be fine. I don't have a Windows XP disk so cannot preform a reinstall.

Edited by Master Relhok, 28 January 2008 - 03:26 PM.

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#4
Ztruker

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Check out the hard drive then. Go to the drive manufacturers web site and download their diagnostic utility. Create a bootable CD from it and run it to test the drive.
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