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Had Maleware Now Drives are gone or corrupt NEED HELP


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#1
jweise33

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Viruses I had were vundo, RootKit.TnCore, Winfixer, and outerinfo I think. Now my computer is not recognizing my USB drives or my CD-Rom drive. I tried posting on the Malware forum and they told me to bring my problem here. So I would appreciate any help that anyone can give me. When I goto the Device manage is says that it cannot locate my drives and when I delete them my computer recognized new hardware but then when I try to use them they do not work and the device manager again says that the drives are missing or corrupt.
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#2
Ztruker

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Hi jweise33, welcome to G2G.

Start here: Advanced troubleshooting tips for USB
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#3
jweise33

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I feel that if I get my CD-ROM working it will benefit me more then the USB, it is 2:40 am where I am. Therefore I will attempt these procedures tomorrow. I fully recognize your efforts to help those in need of technolohical understanding. I am fully in debt.
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#4
jweise33

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OK, I got interested and tried what you posted. The issue is I have no System folder under the control panel and when I goto the device manager it is in the administrative tools and do not see any of the steps that can be followed in the instructions listed
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#5
Ztruker

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To get to Device Manager, click on Start then Run, type devmgmt.msc and press Enter.

From your description, it may be time to do a Repair Install. See here: Repair Install
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#6
jweise33

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I can not use the CD because none of my drives are working. Any other Ideas?
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#7
wannabe1

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Hello jweise33...

Let's see if we can get the optical drive working first...then we'll look into the USB problem.

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318} In the right pane, are UpperFilters and/or LowerFilters listed?

wannabe1
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#8
Ztruker

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jweise33, your optical drives are not working in XP. That does not mean they won't work to allow you to boot from them to do a Repair Install.

If wannabe1's suggestion doesn't work, try what I suggested. If you can't boot then there is a hardware problem and nothing you do in XP is going to make any difference.
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#9
jweise33

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Both Upperfilter and lower filter are both listed. Ztrucker I will attempt the process again, and keep you updated. I appreciate all the help you two are giving me very much.
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#10
wannabe1

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Let's remove the filters...that should bring your drives back online.

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose "Export". Save this to your desktop...name it "filters.old".

Then right click on LowerFilters and choose "Delete". Accept the change.

Right click on UpperFilters and choose "Delete". Accept the change.

Close Registry Editor and reboot.

Did you get your drives back?
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#11
jweise33

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AWESOME! All of my drives are working! Thank you very much for your help! It is ok to delete that old reg file now right?


Again - Thank you, it has been a few weeks that I have been tring to get my computer back in shape, and I believe it is finally there.
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#12
wannabe1

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Glad we could help! :)

You can delete the file you saved to the desktop...it's no longer needed.
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