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drwtsn32.dll failure to intialize


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#1
robs

robs

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I'm getting the above message during bootup and need to take steps to remove the cause. I have seen posts on the forum with suggestions, but the problem is that the system reboots spontaneously. How do Iinterrupt the cycle and start fixing the problem. Thanks.
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#2
Ztruker

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Hi robs, welcome to G2G.

Try booting to Safe mode : http://support.microsoft.com/kb/315222 (Note: If F8 doesn't work, try F5).

Once you are logged in as Administrator, disable Dr. Watson
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#3
robs

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Hi Ztruker,
Thanks, I followed your advice, but on firing up regedit, I get a message that 'administrator has disabled editing of the registry. This is followed by a reboot.
Any suggestions from there?
Robs
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#4
Ztruker

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Download and run this vbs file (Visual Basic Script) from the Doug Knox site:

http://www.dougknox.com/security/scripts_desc/regtools.htm

That should fix the regedit problem, but I'm concerned that you may have a picked up a malware infection as disabling the ability to make registry changes is one of the primary things some malware does to protect itself.

If the above fixes it and you are then able to disable Dr Watson you're probably okay, but keep an eye open and if you see any other unusual behavior, post a HijackThis log here:

Malware Removal Forum.

Make sure you read the You Must Read This Before Posting A Hijackthis Log article before posting.

You'll have to be patient as this is a very active anti-malware site and the malware removal experts are extremely busy. It can take 1 to 3 days for them to get to you.
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#5
robs

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Hi Rich,
Thanks for the advice. I haven't cracked it yet, as when I get into Regedit, I have about 10 seconds before the system reboots. So my ability to see what's happening is a bit limited! But I'm almost certain that I don't have an AeDebug filder on the laptop (my desktop - which doesn't have the problem - does have the folder. From your instructions I wasn't sure what was meant by 'Delete the AeDebug key'. Does that mean delete the folder? Sorry to keep troubling you.
Rob
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#6
Ztruker

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robs, since you can't do anything in regedit, I next gave you directions on downloading and running a vbs program from the Doug Knox site. That should fix the registry problem. If so then you can go back to the disable Dr. Watson step.

In that step, if you follow the directions exactly as written, you will be in regedit so you will export the registry key to save it first, then you will delete the registry key. This has nothing to do with files on the hard drive.

If the vbs script doesn't fix the problem then follow the directions I provided for possible malware problems.
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