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Control Panel Missing Wireless Card not working [RESOLVED]


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#1
Loganbiz

Loganbiz

    Member

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I need some help with a friend's computer. The wireless card appeared to be not working, as it could not detect the wireless network. I was going to try uninstalling and reinstalling drivers for the card. However, much to my surprise, the shortcut to Control Panel was missing. When I tried going to Control Panel through a back door (an icon in another window), I got an error message saying access was restricted on this computer and that I should contact system administrator. I asked my friend if he had more than one user profile set up and if maybe only one had administrative privileges. He said he had only the one profile set. After going to Safe Mode, I was able to get to the device manager through another avenue. (Control panel was still missing.) I unistalled and reinstalled the wireless adapter. When I rebooted in normal mode, the wireless network was detected. But it said it had limited or no connectivity. I clicked repair. It attempted to do so, but was unable to finish and again gave me a message to contact administrator.

I am posting the hyjack this log. Logfile of HijackThis v1.99.1
Scan saved at 11:28:21 PM, on 2/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Larry Smith\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe


If anyone can help me restore this computer to its normal, happily wirelessly networked, control panel possessing self, I would be most grateful. Thanks in advance for taking time to look at this post.
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#2
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Hi there sorry for the delay


OK some malware is hiding from me so I would like to run an analysis tool first to see the current state of play.

I see you have Superantispyware, if you have version 4 then run the programme and select Preferences/Options. Go to the repair tab and select Enable Windows Control Panel. Then click Perform Repair.

Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

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#3
Loganbiz

Loganbiz

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Deckard's System Scanner v20071014.68
Run by Larry Smith on 2008-02-08 16:28:05
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
46: 2008-02-09 00:28:14 UTC - RP254 - Deckard's System Scanner Restore Point
45: 2008-02-07 19:08:16 UTC - RP253 - feb 7 2008 before malware removal
44: 2008-02-07 04:51:58 UTC - RP252 - Installed Windows XP KB941644.
43: 2008-02-07 04:51:25 UTC - RP251 - Installed Windows XP KB884020.
42: 2008-02-06 05:09:56 UTC - RP250 - Restore Operation


-- First Restore Point --
1: 2007-09-25 21:16:03 UTC - RP209 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Larry Smith.exe) -----------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 4:29:31 PM, on 2/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Norton AntiVirus\NAVW32.exe
C:\Documents and Settings\Larry Smith\Local Settings\Temporary Internet Files\Content.IE5\WBF16339\dss[1].exe
C:\DOCUME~1\LARRYS~1\Desktop\Larry Smith.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe


-- HijackThis Fixed Entries (C:\DOCUME~1\LARRYS~1\Desktop\backups\) ------------

backup-20071230-195848-113 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.altavista.com/
backup-20071230-195848-201 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
backup-20071230-195848-278 O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
backup-20071230-195848-284 O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
backup-20071230-195848-301 O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
backup-20071230-195848-335 O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
backup-20071230-195848-361 O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
backup-20071230-195848-453 O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
backup-20071230-195848-456 O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
backup-20071230-195848-523 O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
backup-20071230-195848-545 O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
backup-20071230-195848-547 O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
backup-20071230-195848-554 O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
backup-20071230-195848-570 O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
backup-20071230-195848-590 O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
backup-20071230-195848-630 O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
backup-20071230-195848-641 O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
backup-20071230-195848-683 O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
backup-20071230-195848-688 O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
backup-20071230-195848-764 O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
backup-20071230-195848-885 O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
backup-20071230-195848-980 R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
backup-20071230-200041-130 O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
backup-20071230-200041-139 O4 - HKLM\..\Run: [SSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot
backup-20071230-200041-252 O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
backup-20071230-200041-296 O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
backup-20071230-200041-351 O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
backup-20071230-200041-360 O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
backup-20071230-200041-426 O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
backup-20071230-200041-443 O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
backup-20071230-200041-557 O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
backup-20071230-200041-601 O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
backup-20071230-200041-648 O4 - Global Startup: Personal Coach.lnk = ?
backup-20071230-200041-666 O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
backup-20071230-200041-668 O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
backup-20071230-200041-692 O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
backup-20071230-200041-707 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
backup-20071230-200041-719 O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
backup-20071230-200041-722 O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
backup-20071230-200041-729 O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
backup-20071230-200041-747 O4 - Startup: Dragon NaturallySpeaking.lnk = C:\Program Files\ScanSoft\NaturallySpeaking8\Program\natspeak.exe
backup-20071230-200041-804 O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
backup-20071230-200041-839 O4 - HKLM\..\Run: [EOUApp] C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
backup-20071230-200041-842 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
backup-20071230-200041-901 O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
backup-20071230-200041-991 O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
backup-20071230-200041-999 O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
backup-20071230-200042-125 O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
backup-20071230-200042-166 O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
backup-20071230-200042-318 O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
backup-20071230-200042-536 O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
backup-20071230-200042-562 O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
backup-20071230-200042-579 O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
backup-20071230-200042-822 O11 - Options group: [INTERNATIONAL] International*
backup-20071230-200042-853 O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
backup-20071230-200042-918 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
backup-20071230-200042-946 O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
backup-20071230-200042-950 O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
backup-20071230-200043-196 O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
backup-20071230-200043-745 O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.micr...veX/MSDcode.cab
backup-20071230-200111-196 O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
backup-20071230-200112-101 O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
backup-20071230-200112-129 O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
backup-20071230-200112-316 O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
backup-20071230-200112-340 O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
backup-20071230-200112-364 O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe
backup-20071230-200112-386 O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
backup-20071230-200112-387 O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
backup-20071230-200112-406 O23 - Service: OwnershipProtocol - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
backup-20071230-200112-430 O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
backup-20071230-200112-489 O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
backup-20071230-200112-500 O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
backup-20071230-200112-531 O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
backup-20071230-200112-572 O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
backup-20071230-200112-649 O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
backup-20071230-200112-751 O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
backup-20071230-200112-830 O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
backup-20071230-200112-856 O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
backup-20071230-200112-903 O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
backup-20071230-200112-908 O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
backup-20071230-200112-910 O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
backup-20071230-200112-912 O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R1 meiudf - c:\windows\system32\drivers\meiudf.sys <Not Verified; Matsushita Electric Industrial Co.,Ltd.; >
R1 SASDIFSV - c:\program files\superantispyware\sasdifsv.sys
R1 SASKUTIL - c:\program files\superantispyware\saskutil.sys
R2 AegisP (AEGIS Protocol (IEEE 802.1x) v3.1.6.0) - c:\windows\system32\drivers\aegisp.sys <Not Verified; Meetinghouse Data Communications; AEGIS Client 3.1.6.0>
R2 ASCTRM - c:\windows\system32\drivers\asctrm.sys <Not Verified; Windows ® 2000 DDK provider; Windows ® 2000 DDK driver>
R2 Netdevio (TOSHIBA Network Device Usermode I/O Protocol) - c:\windows\system32\drivers\netdevio.sys <Not Verified; TOSHIBA Corporation.; TOSHIBA Network Device Usermode I/O protocol>
R2 s24trans (WLAN Transport) - c:\windows\system32\drivers\s24trans.sys <Not Verified; Intel Corporation; Intel Wireless LAN Packet Driver>
R2 TBiosDrv - c:\windows\system32\drivers\tbiosdrv.sys
R3 Iviaspi (IVI ASPI Shell) - c:\windows\system32\drivers\iviaspi.sys <Not Verified; InterVideo, Inc.; InterVideo ASPI Shell>
R3 Pfc (Padus ASPI Shell) - c:\windows\system32\drivers\pfc.sys <Not Verified; Padus, Inc.; Padus® ASPI Shell>
R3 SASENUM - c:\program files\superantispyware\sasenum.sys <Not Verified; SuperAdBlocker, Inc.; SuperAntiSpyware>
R3 TVALD (Toshiba Mobile PC Service) - c:\windows\system32\drivers\nbsmi.sys <Not Verified; Toshiba Corporation; Toshiba Notebook PC SMI Service>
R3 Tvs (Toshiba Virtual Sound with SRS technologies) - c:\windows\system32\drivers\tvs.sys <Not Verified; TOSHIBA Corporation; Audio Filter>

S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 CFSvcs (ConfigFree Service) - c:\program files\toshiba\configfree\cfsvcs.exe <Not Verified; TOSHIBA CORPORATION; ConfigFree™>
R2 TAPPSRV (TOSHIBA Application Service) - "c:\program files\toshiba\toshiba applet\tappsrv.exe" <Not Verified; TOSHIBA Corp.; TOSHIBA TAPPSRV>

S4 DVD-RAM_Service - c:\windows\system32\dvdramsv.exe <Not Verified; Matsushita Electric Industrial Co., Ltd.; >
S4 OwnershipProtocol - c:\program files\intel\wireless\bin\oprotsvc.exe <Not Verified; Intel Corporation; Intel PROSet/Wireless>
S4 RegSrvc - c:\program files\intel\wireless\bin\regsrvc.exe <Not Verified; Intel Corporation; RegSrvc Module>
S4 Swupdtmr - c:\toshiba\ivp\swupdate\swupdtmr.exe


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Scheduled Tasks -------------------------------------------------------------

2007-12-21 20:06:16 542 --a------ C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Larry Smith.job


-- Files created between 2008-01-08 and 2008-02-08 -----------------------------

2008-02-08 16:22:06 0 d-------- C:\WINDOWS\system32\LogFiles
2008-02-05 20:35:24 0 d-------- C:\WINDOWS\system32\ActiveScan
2008-02-04 22:48:15 0 d-------- C:\Documents and Settings\Administrator\Application Data\Grisoft
2008-02-04 22:09:49 0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-02-04 22:09:41 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-02-04 22:09:40 0 d-------- C:\Documents and Settings\Larry Smith\Application Data\SUPERAntiSpyware.com
2008-02-04 22:09:15 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-02-04 21:20:02 0 d-------- C:\Documents and Settings\Larry Smith\Application Data\Grisoft
2008-02-04 21:19:45 0 d-------- C:\Documents and Settings\All Users\Application Data\Grisoft


-- Find3M Report ---------------------------------------------------------------

2008-02-04 22:09:15 0 d-------- C:\Program Files\Common Files
2008-02-04 21:16:18 0 d-------- C:\Program Files\Common Files\Symantec Shared
2007-12-31 17:04:41 0 d-------- C:\Program Files\Norton AntiVirus
2007-12-31 17:04:38 0 d-------- C:\Program Files\Google
2007-12-31 17:04:37 0 d-------- C:\Program Files\Common Files\AOL
2007-12-31 17:04:08 0 d-------- C:\Documents and Settings\Larry Smith\Application Data\Lavasoft
2007-12-29 21:31:39 0 d-------- C:\Program Files\Nick Daws Course
2007-12-08 20:20:03 0 d-------- C:\Program Files\Symantec


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [09/02/2006 11:04 PM]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [06/11/2007 01:25 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 04:00 AM]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 08:24 AM]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [02/27/2007 11:39 AM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"DisableTaskMgr"=0 (0x0)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"NoColorChoice"=0 (0x0)
"NoSizeChoice"=0 (0x0)
"NoDispScrSavPage"=0 (0x0)
"NoDispCPL"=0 (0x0)
"NoVisualStyleChoice"=0 (0x0)
"NoDispSettingsPage"=0 (0x0)
"DisableTaskMgr"=0 (0x0)
"DisableRegistryTools"=0 (0x0)
"NoDispAppearancePage"=0 (0x0)
"NoDispBackgroundPage"=0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoControlPanel"=1 (0x1)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoControlPanel"=1 (0x1)
"NoWindowsUpdate"=1 (0x1)
"NoActiveDesktop"=0 (0x0)
"NoSaveSettings"=0 (0x0)
"NoThemesTab"=0 (0x0)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{03A80B1D-5C6A-42c2-9DFB-81B6005D8023}"= C:\Program Files\Trend Micro\Tmas\sshook.dll [12/04/2005 01:36 PM 77824]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 12:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 02/27/2007 11:39 AM 282624 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{eee90c20-5fce-11dc-9c7e-0012f07ec40e}]
AutoRun\command- E:\setupSNK.exe




-- End of Deckard's System Scanner: finished at 2008-02-08 16:30:18 ------------
Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Pentium® M processor 1.86GHz
Percentage of Memory in Use: 48%
Physical Memory (total/avail): 1015.42 MiB / 519.85 MiB
Pagefile Memory (total/avail): 2446.05 MiB / 1955.89 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1929.19 MiB

C: is Fixed (NTFS) - 92.96 GiB total, 79.48 GiB free.
D: is CDROM (No Media)

\\.\PHYSICALDRIVE0 - FUJITSU MHV2100AH - 93.16 GiB - 2 partitions
\PARTITION0 (bootable) - Installable File System - 92.96 GiB - C:
\PARTITION1 - Unknown - 203.95 MiB



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FirstRunDisabled is set.
AntiVirusDisableNotify is set.
FirewallDisableNotify is set.

FW: Norton AntiVirus v2007 (Symantec Corporation)
AV: Norton AntiVirus v2007 (Symantec Corporation)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:America Online 9.0"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\\system32\\winav.exe"="%windir%\\system32\\winav.exe:*:Enabled:@xpsp2res.dll,-22019"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"="C:\\TOSHIBA\\ivp\\NetInt\\Netint.exe:*:Enabled:NIE - Toshiba Software Upgrade Engine"
"C:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"="C:\\TOSHIBA\\IVP\\ISM\\pinger.exe:*:Enabled:Toshiba Software Upgrades Pinger"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:America Online 9.0"
"C:\\Program Files\\TOSHIBA\\ConfigFree\\CFXFER.exe"="C:\\Program Files\\TOSHIBA\\ConfigFree\\CFXFER.exe:*:Disabled:ConfigFree SUMMIT Engine"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\\system32\\winav.exe"="%windir%\\system32\\winav.exe:*:Enabled:@xpsp2res.dll,-22019"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Larry Smith\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=LARRYSCOMPUTER
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
GETMODEL=Satellite M45
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Larry Smith
LOGONSERVER=\\LARRYSCOMPUTER
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 8, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0d08
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\LARRYS~1\LOCALS~1\Temp
TMP=C:\DOCUME~1\LARRYS~1\LOCALS~1\Temp
USERDOMAIN=LARRYSCOMPUTER
USERNAME=Larry Smith
USERPROFILE=C:\Documents and Settings\Larry Smith
VERNUM=PSM40U-073001V
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Larry Smith (admin)
Administrator (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {9541FED0-327F-4df0-8B96-EF57EF622F19}
--> MsiExec.exe /I{219B0DA4-8F1A-499D-8795-4A07C632521E}
--> MsiExec.exe /I{644B991F-B109-4360-9DA3-40CDAD13961C}
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Acrobat 5.0 --> C:\WINDOWS\ISUNINST.EXE -f"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.isu" -c"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.dll"
Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 8.1.1 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81000000003}
Adobe® Photoshop® Album Starter Edition 3.2 --> MsiExec.exe /I{A654A805-41D9-40C7-AA46-4AF04F044D61}
AppCore --> MsiExec.exe /I{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}
ArcSoft Software Suite --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BA561482-C49D-4687-A61C-96236C1688F0}\Setup.exe" -l0x9
AV --> MsiExec.exe /I{F4DB525F-A986-4249-B98B-42A8066251CA}
AVG Anti-Spyware 7.5 --> C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Uninstall.exe
ccCommon --> MsiExec.exe /I{3CCAD2EF-CFF2-4637-82AA-AABF370282D3}
CCleaner (remove only) --> "C:\Program Files\CCleaner\uninst.exe"
CD/DVD Drive Acoustic Silencer --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}\Setup.exe" -l0x9
Corel Business Applications --> D:\Corel\AppMan\Setup\remove.exe
Dragon NaturallySpeaking 8 --> MsiExec.exe /I{DDDD0C4B-57F7-4A85-ACF0-DB3FC8F1DBB4}
DVD-RAM Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9D765FA6-F2BC-40AF-8145-50808F9BDF4E}\Setup.exe" DVD-RAM Driver
Family Lawyer '99 --> C:\WINDOWS\UnFL99.exe C:\Program Files\Parsons Technology\Family Lawyer '99\INSTALL.LOG
Family Lawyer 2003 --> C:\PROGRA~1\LEGALP~1\FAMILY~1\UNWISE.EXE C:\PROGRA~1\LEGALP~1\FAMILY~1\INSTALL.LOG
FL2003 Registration --> C:\PROGRA~1\LEGALP~1\FAMILY~1\Ereg\UNWISE.EXE C:\PROGRA~1\LEGALP~1\FAMILY~1\Ereg\INSTALL.LOG
Google Earth --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3DE5E7D4-7B88-403C-A3FD-2017A8240C5B}\setup.exe" -l0x9 -removeonly
HijackThis 1.99.1 --> C:\Documents and Settings\Larry Smith\Desktop\HijackThis.exe /uninstall
Intel® Graphics Media Accelerator Driver for Mobile --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx2ID PCI\VEN_8086&DEV_2792 PCI\VEN_8086&DEV_2592
Intel® PROSet/Wireless Software --> C:\WINDOWS\Installer\iProInst.exe
Internet Worm Protection --> MsiExec.exe /I{2908F0CB-C1D4-447F-97A2-CFC135C9F8D4}
InterVideo WinDVD Creator 2 --> "C:\Program Files\InstallShield Installation Information\{2FCE4FC5-6930-40E7-A4F1-F862207424EF}\setup.exe" REMOVEALL
InterVideo WinDVD for TOSHIBA --> "C:\Program Files\InstallShield Installation Information\{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}\setup.exe" REMOVEALL
Java™ 6 Update 2 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160020}
Java™ SE Runtime Environment 6 Update 1 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160010}
Learn2 Player (Uninstall Only) --> C:\Program Files\Learn2.com\StRunner\stuninst.exe
Lernout & Hauspie TruVoice American English TTS Engine --> RunDll32 advpack.dll,LaunchINFSection C:\WINDOWS\INF\tv_enua.inf, Uninstall
LiveUpdate 3.1 (Symantec Corporation) --> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
LiveUpdate Notice (Symantec Corporation) --> MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
Mavis Beacon Teaches Typing 15 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A1F2EF0E-1EE5-4F0B-8A31-EE875EBD3F01}\SETUP.EXE" -l0x9
mCore --> MsiExec.exe /I{6DE14BE4-6F04-4935-8ABD-A0A19FE2E55A}
mEoU.msi --> MsiExec.exe /I{B502B428-3386-40A9-98DB-079AAB72E64F}
mHelp --> MsiExec.exe /I{8C6BB412-D3A8-4AAE-A01B-35B681789D68}
Microsoft Base Smart Card Cryptographic Service Provider Package --> "C:\WINDOWS\$NtUninstallbasecsp$\spuninst\spuninst.exe"
Microsoft English TTS Engine --> MsiExec.exe /I{94824ADD-8F26-43D2-84DB-22E11F377E5E}
Microsoft Office 2003 Web Components --> MsiExec.exe /I{90A40409-6000-11D3-8CFE-0150048383C9}
Microsoft Office OneNote 2003 --> MsiExec.exe /I{91A10409-6000-11D3-8CFE-0150048383C9}
Microsoft Office Standard Edition 2003 --> MsiExec.exe /I{91120409-6000-11D3-8CFE-0150048383C9}
Microsoft Office XP Web Components --> MsiExec.exe /I{90260409-6000-11D3-8CFE-0150048383C9}
Microsoft Streets & Trips 2007 --> MsiExec.exe /I{C82185E8-C27B-4EF4-2007-4444BC2C2B6D}
Microsoft Works --> MsiExec.exe /I{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}
mIWA --> MsiExec.exe /I{3E9D596A-61D4-4239-BD19-2DB984D2A16F}
mIWCA --> MsiExec.exe /I{6FFFE74E-3FBD-4E2E-97F9-5E9A2A077626}
mLogView --> MsiExec.exe /I{0E2B0B41-7E08-4F9F-B21F-41C4133F43B7}
mMHouse --> MsiExec.exe /I{F0BFC7EF-9CF8-44EE-91B0-158884CD87C5}
Move Networks Media Player for Internet Explorer --> C:\Documents and Settings\Larry Smith\Application Data\Move Networks\ie_bin\Uninst.exe
mPfMgr --> MsiExec.exe /I{8B928BA1-EDEC-4227-A2DA-DD83026C36F5}
mPfWiz --> MsiExec.exe /I{90B0D222-8C21-4B35-9262-53B042F18AF9}
mProSafe --> MsiExec.exe /I{23FB368F-1399-4EAC-817C-4B83ECBE3D83}
mWlsSafe --> MsiExec.exe /I{FCA651F3-5BDA-4DDA-9E4A-5D87D6914CC4}
mXML --> MsiExec.exe /I{9CC89556-3578-48DD-8408-04E66EBEF401}
mZConfig --> MsiExec.exe /I{94658027-9F16-4509-BBD7-A59FE57C3023}
Netflix Movie Viewer --> MsiExec.exe /X{BCE72AED-3332-4863-9567-C5DCB9052CA2}
Nick Daws Course --> "C:\Program Files\Nick Daws Course\unins000.exe"
Norton AntiVirus --> MsiExec.exe /X{830D8CBD-C668-49e2-A969-C2C2106332E0}
Norton AntiVirus (Symantec Corporation) --> "C:\Program Files\Common Files\Symantec Shared\SymSetup\{830D8CBD-C668-49e2-A969-C2C2106332E0}_14_0_0_89\{830D8CBD-C668-49e2-A969-C2C2106332E0}.exe" /X
Norton AntiVirus Help --> MsiExec.exe /I{34EEB1F5-E939-40A1-A6BA-957282A4B2C8}
Norton AntiVirus Parent MSI --> MsiExec.exe /I{E5EE9939-259F-4DE2-8023-5C49E16A4F43}
Norton AntiVirus SYMLT MSI --> MsiExec.exe /I{D1FF75E7-DD42-4CFD-B052-20B3FFF4EDB8}
Norton Protection Center --> MsiExec.exe /I{9A129ABC-A53A-4209-A21E-D5DEDFB7CCA8}
Notebook Maximizer --> C:\WINDOWS\iun6002.exe "C:\Program Files\Notebook Maximizer\irunin.ini"
Panda ActiveScan --> C:\WINDOWS\system32\ASUninst.exe Panda ActiveScan
Quicken 2005 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{2DBE41DD-2129-4C65-A3D3-5647236A60F3} anything
QuickTime --> C:\WINDOWS\unvise32qt.exe C:\WINDOWS\system32\QuickTime\Uninstall.log
RealPlayer Basic --> C:\Program Files\Common Files\Real\Update\\rnuninst.exe RealNetworks|RealPlayer|6.0
Registry Mechanic 5.1 --> "C:\Program Files\Registry Mechanic\unins000.exe"
Roxio Burn Engine --> MsiExec.exe /X{9860A9CF-7E71-43AC-888F-0B4D3EA212D1}
SD Secure Module --> MsiExec.exe /X{C45F4811-31D5-4786-801D-F79CD06EDD85}
Sonic DLA --> MsiExec.exe /I{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
Sonic RecordNow! --> MsiExec.exe /I{9541FED0-327F-4DF0-8B96-EF57EF622F19}
SoundMAX --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F0A37341-D692-11D4-A984-009027EC0A9C}\setup.exe" -l0x9 -removeonly
SPBBC 32bit --> MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
SUPERAntiSpyware Free Edition --> MsiExec.exe /X{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}
Symantec --> MsiExec.exe /I{228F6876-A313-40A3-91C0-C3CBE6997D09}
Symantec KB-DocID:2003093015493306 --> MsiExec.exe /I{08C5815C-2C6E-44f8-8748-0E61BC9AFB68}
Synaptics Pointing Device Driver --> rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
Texas Instruments PCIxx21/x515 drivers. --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{73B2BC65-F997-4208-AEE5-CF8B809A3A71}
TOSHIBA Assist --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{12B3A009-A080-4619-9A2A-C6DB151D8D67}\Setup.exe" -l0x9
TOSHIBA ConfigFree --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BDD83DC9-BEE9-4654-A5DA-CC46C250088D}\setup.exe" -l0x9 UNINSTALL
TOSHIBA Controls --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A6690C0E-B96E-4F0F-A8EB-D5B332454AC6}\Setup.exe" -l0x9 UNINSTALL
TOSHIBA Hotkey Utility --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{64DD71BC-3109-4C88-9AD3-D5422644B722}\setup.exe" -l0x9
TOSHIBA PC Diagnostic Tool --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\TOSHIBA\PCDiag\Uninst.isu"
TOSHIBA Power Saver --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\TOSHIBA\Power Saver\Uninst.isu" -c"C:\WINDOWS\system32\TPSDel.dll"
Toshiba Registration --> MsiExec.exe /X{F6C405D2-C50D-4D10-B89E-73A233A14D74}
TOSHIBA SD Memory Card Format --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{48CF9A66-5F03-4025-ABD0-B3A3FA095A59}\Setup.exe"
TOSHIBA Software Modem --> Tosmreg -U
TOSHIBA Software Upgrades --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F69B66A8-61C9-424C-AFA1-7EC6093AC5AD}\setup.exe"
TOSHIBA Speech System Applications --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}\Setup.exe" -l0x9
TOSHIBA Speech System SR Engine(U.S.) Version1.0 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{008D69EB-70FF-46AB-9C75-924620DF191A}\Setup.exe" -l0x9 UNINSTALL
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}\Setup.exe" -l0x9
Toshiba Tbiosdrv Driver --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Toshiba\Toshiba Tbiosdrv Driver\Tbiosdrv.isu"
TOSHIBA TouchPad ON/Off Utility --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{69BE47C2-36FE-4397-8199-85D8EAE69982}\setup.exe" -l0x9
TOSHIBA Utilities --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{78C68CB9-3DF5-44F3-AB9D-FA305C5EB85C}\setup.exe" -l0x9
TOSHIBA Virtual Sound --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{8B12BA86-ADAC-4BA6-B441-FFC591087252}\Setup.exe" /uninstall
TOSHIBA Zooming Utility --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{64212898-097F-4F3F-AECA-6D34A7EF82DF}\Setup.exe"
Touch and Launch --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{5D96E2B1-D9AC-46E0-9073-425C5F63E338}\Setup.exe"
Trend Micro Anti-Spyware --> C:\Program Files\Trend Micro\Tmas\tmas.exe -uninstall
TTS Wrapper --> MsiExec.exe /I{97D0C0A1-7E64-4B05-A2EE-61D2CE23F154}
Viewpoint Media Player --> C:\Program Files\Viewpoint\Viewpoint Experience Technology\mtsAxInstaller.exe /u
Windows Live Local Add-in for Microsoft Office Outlook --> MsiExec.exe /I{671CB656-DCED-4C30-90AD-CA75CB5C7BAA}
Windows Media Format SDK Hotfix - KB891122 --> "C:\WINDOWS\$NtUninstallKB891122$\spuninst\spuninst.exe"
Yahoo! Install Manager --> C:\WINDOWS\system32\regsvr32 /u C:\WINDOWS\cache\YINSTH~1.DLL
Yahoo! Toolbar --> C:\Program Files\Yahoo!\Common\unyt.exe


-- Application Event Log -------------------------------------------------------

Event Record #/Type24303 / Error
Event Submitted/Written: 02/08/2008 11:34:54 AM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module nscext.dll, version 2007.4.0.2, fault address 0x00059377.
Processing media-specific event for [explorer.exe!ws!]

Event Record #/Type24275 / Error
Event Submitted/Written: 02/08/2008 09:33:59 AM
Event ID/Source: 1500 / Userenv
Event Description:
Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Event Record #/Type24274 / Error
Event Submitted/Written: 02/08/2008 09:33:59 AM
Event ID/Source: 1508 / Userenv
Event Description:
Windows was unable to load the registry. This is often caused by insufficient memory or insufficient security rights.


DETAIL - Access is denied. for C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\\UsrClass.dat

Event Record #/Type24156 / Error
Event Submitted/Written: 02/05/2008 08:21:07 PM
Event ID/Source: 1500 / Userenv
Event Description:
Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Event Record #/Type24155 / Error
Event Submitted/Written: 02/05/2008 08:21:07 PM
Event ID/Source: 1508 / Userenv
Event Description:
Windows was unable to load the registry. This is often caused by insufficient memory or insufficient security rights.


DETAIL - Access is denied. for C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\\UsrClass.dat



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type112425 / Error
Event Submitted/Written: 02/08/2008 04:24:56 PM
Event ID/Source: 8032 / BROWSER
Event Description:
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{DB5A393A-78A7-4E71-BB66-9B5F8C4589E9}.
The backup browser is stopping.

Event Record #/Type112424 / Warning
Event Submitted/Written: 02/08/2008 04:22:06 PM
Event ID/Source: 1007 / Dhcp
Event Description:
Your computer has automatically configured the IP address for the Network
Card with network address 0012F07EC40E. The IP address being used is 169.254.230.190.

Event Record #/Type112423 / Warning
Event Submitted/Written: 02/08/2008 04:21:38 PM
Event ID/Source: 8021 / BROWSER
Event Description:
The browser was unable to retrieve a list of servers from the browser master \\LOGANFAMILY-PC on the network \Device\NetBT_Tcpip_{DB5A393A-78A7-4E71-BB66-9B5F8C4589E9}.
The data is the error code.

Event Record #/Type112410 / Warning
Event Submitted/Written: 02/08/2008 00:40:35 PM
Event ID/Source: 1007 / Dhcp
Event Description:
Your computer has automatically configured the IP address for the Network
Card with network address 0012F07EC40E. The IP address being used is 169.254.230.190.

Event Record #/Type112409 / Warning
Event Submitted/Written: 02/08/2008 00:40:32 PM
Event ID/Source: 1007 / Dhcp
Event Description:
Your computer has automatically configured the IP address for the Network
Card with network address 00A0D12102C8. The IP address being used is 169.254.179.81.



-- End of Deckard's System Scanner: finished at 2008-02-08 16:30:18 ------------


Thanks for your help. I do not see an option for enabling control panel on the repair tab of Super antiSpy. I see several other options, but that doesn't seem to be one of them. I must be missing something.
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#4
Loganbiz

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I updated to version 4 and found the option to enable Control Panel, but unfortunantly, it didn't restore the Control Panel. Thanks for taking time to help me resolve this issue.
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#5
Essexboy

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Whilst I analyze your log could you download the attached reg fix. Unzip it to your desktop. then right click and select merge. Reboot and let me know what happens

[attachment=18323:controlp...nrestore.zip]
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#6
Loganbiz

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Thank you so much. That worked for the Control Panel. It is back up and running. The wireless connection is still saying limited or no connectivity, even though the the signal is strong. So I still have a problem, but I feel like we are on the road to a solution.
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#7
Loganbiz

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Since Control Panel is now working, I unistalled and reinstalled the wireless card again. This time everything seems to be working perfectly. I will wait for your analysis to determine if there are more problems lurking that haven't surfaced just yet. But for now, all seems well. Thank you so very much for your help. :)
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#8
Essexboy

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Ok having reveiwed your DSS log I see that you have removed a lot of entries with Hijackthis - what I would like you to do is restore them all as there are a few for the wireless connection there. Plus I also found this which I am researching now

Windows was unable to load the registry. This is often caused by insufficient memory or insufficient security rights.


DETAIL - Access is denied. for C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\\UsrClass.dat


P.S Having just seen your other post Could you produce a new Hijackthis log please
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#9
Loganbiz

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Here's a new Hijack This log. Thanks again.

Logfile of HijackThis v1.99.1
Scan saved at 9:31:28 AM, on 2/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Larry Smith\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
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#10
Essexboy

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Hi again your log looks OK - none of the backups removed by Hijackthis were malicious so if everything is running OK now

Now the best part of the day ----- Your log now appears clean :)

You may now remove the programmes I had you download

Now to get you off to a good start we will re-set your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your your restore point but this is my method:

1. Select Start > All Programs > Accessories > System tools > System Restore.
2. On the dialogue box that appears select Create a Restore Point
3. Click NEXT
4. Enter a name e.g. Clean
5. Click CREATE

You now have a clean restore point, to get rid of the bad ones:

1. Select Start > All Programs > Accessories > System tools > Disk Cleanup.
2. In the Drop down box that appears select your main drive e.g. C
3. Click OK
4. The System will do some calculation and the display a dialogue box with TABS
5. Select the More Options Tab.
6. At the bottom will be a system restore box with a CLEANUP button click this
7. Accept the Warning and select OK again, the program will close and you are done



Now that you are clean, to help protect your computer in the future I recommend that you get the following free program:
  • SpywareBlaster to help prevent spyware from installing in the first place.
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?


Keep safe :)
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#11
Loganbiz

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Thank you for all your help. I appreciate the time you put in. It's good to be clean and protected. :)
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#12
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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