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need help badly with my XP


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#16
gerryf

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you noted you reinstalled the drivers.....what drivers? From disk? or from the dell website?
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#17
mrin

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In the device manager list, it shows SigmaTel C-Major Audio and i unistalled it. when re started it got automatically installed. First time i did this, the driver CD was in the drive.But the second time, there was no cd, but it was installed automatically. :tazz: ;)
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#18
gerryf

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that is what it did the first time, too... the driver files are on the computer, and the inf file will reload the settings. Now I wonder if you have lost a file

Since the Dell drivers are up to version 15, I would install those regardless

http://support.dell....d=2551&devlib=3
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#19
mrin

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okay..

Did the driver installation from Dell site and restarted the machine. Still no sound. Could anything have happened when we connected it to the tv? We do that often though. :tazz:
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#20
gerryf

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sure, but I would not think that would fry out the headphone too.

About all that makes sense is broken speakers (speakers and headphones? Seems hard to believe and I am sure you tried others by now), and faulty soundcard.

Nothing in device manager, resource tab about conflicts, right?

This is what I would do next...Dell gives you a diagnostic repair cd...if I recall the cd is bootable.

There is a sound test on it...if there is No sound with that, you can be certain it is a hardware failure which is rare, but not completely unheard of. Sadly, the soundcard is on the motherboard, so you would need to replace the motherboard or buy an external sound card that plugs into the usb port of pcimia slot (which incidently will give you far better sound)
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#21
mrin

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hi,
no conflicts mentiond.

If its such a serious issue, would it be happening in matter of seconds? like it was giving sound 1 minute and the next minute nothing!!

i have the cd. that is the same with all the drivers in it. so do i restart the machine with the CD in the drive or just go ahead with sound test before restart? thank you so much for your time in helping me..
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#22
gerryf

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you boot the the computer with the cd in the drive...if you have not altered the boot order, the cd loads a dos environement test suite with a sound test
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#23
mrin

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thank you. we will try that and tell the result.
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#24
mrin

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Hi gerryf,
Did the sound test. This is the result.

software reset test- pass

register test - pass

interupt test- pass

analog sound playback test- fail error code 1b22:061b
msg: user response indicated a failure

record and playback test- fail error code 1b22:071b
msg: user response indicated a failure

System Speaker under System Board
peaker functionality test - fail error code 4cc00:0619


What can be done now?
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#25
gerryf

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I assume you heard no sound?
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#26
mrin

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yes.. no sound at all.. we searched the dell forums. it sounded like a problem with inspiron 5150. saw some messages which said the similar thg like you had said initially. It must be the sound card failure and mostly will have to replace mother board. :tazz: Is there anything else that can be done before we call the dell support?
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#27
gerryf

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You're going to laugh.....(I hope)

Laptop, laptop, laptop....gotta always pay close attention to what people write

Laptops generally have a feature that enables lowering and increasing the sound--or even turning the speakers off. The same process you use to switch to an external monitor like a tv

I will bet $ that you hit the combination by accident

Hit Fn+PageUp several times, or Hit the Fn+END key once

(crosses fingers)
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#28
mrin

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hi gerry,
No such luck for me. Tried those.. the volume bar came and we saw the volume going up, down, mute . But with the volume in full , we couldnt hear anything....

mrin
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#29
gerryf

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darn...sorry

I think it's return time or maybe one of these
http://www2.newegg.c...N82E16829102174
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#30
mrin

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i think i will go for the return first. I will let know what happens next.
i hope it will be ok real soon.
You have been really great in spending so much time and effort to help me out.

Thanks a lot.
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